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Darwin Cheaz Mendez
Duluth,GA
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in Spanish.
Team Leader experienced in directing activities in stressful settings. Talented at developing strategies and setting goals. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Explosive Worker
Air Force
Tucson, AZ
07.2019 - 07.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand
- Navigated multiple computer systems and applications and utilized search tools to find information
- Collaborated with internal departments to find resolutions and conduct further research on customer accounts
- Marked identifying information on parts and materials to prepare for shipping
- Recorded production details and accurately entered data into computerized systems
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health
- Provided quality service to customers and associates inquiring about product availability or order status
- Defined appropriate metrics and measurements to drive results
- Delivered freight directly to customers across Davis Monthan AFB and regularly moved loads as high as 10000 pounds
- Operated vehicles safely and in full compliance with government transportation regulations to protect company from liability
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues
- Mentored newly hired crew members to prepare each for job roles
- Delegated daily tasks to team members to optimize group productivity
- Managed multiple employees in various job tasks throughout phases of project completion
- Resolved issues among crew members by addressing problems immediately and mediating disagreements
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Monitored task completion to meet company standards for performance.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Gathered, organized and input information into digital database.
- Collected, arranged and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Maintained and repaired facilities, equipment and tools.
- Adhered to company policies, safety procedures and performance standards.
- Restocked items on shelves and bins to keep inventory available.
- Offered exceptional customer service to all guests.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Measured dimensions of finished pieces for conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Stocker
HomeGoods
Mays Landing, NJ
02.2019 - 12.2019
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Faced products on shelves and displays to meet company policies
- Palletized merchandise for easy movement to sales floor locations
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
- Greeted customers and retrieved requested products to drive satisfaction
- Assisted customers by locating items and loading heavy purchases in vehicles
- Received incoming product deliveries and relocated to storage and shelves
- Lifted materials of varied weights on regular basis
- Resolved or assisted in handling routine customer concerns within established guidelines
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained effective team member communication.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unloaded arriving product stock and moved to store display areas.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Changed sales floor signs to show current pricing and support product promotions.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
Server
Nancy's Chicago Pizza
Johns Creek, GA
12.2017 - 01.2019
- Addressed complaints to kitchen staff and served replacement items
- Served food and beverages to patrons and immediately remedied issues with orders
- Trained new employees on restaurant procedures and plating techniques
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Provided exceptional service to high volume of daily customers
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Greeted customers, answered questions and recommended specials to increase profits
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Monitored customer movements and quickly cleared empty tables for future customers
- Entered customer food orders into computer system
- Processed customers' payments and provided receipts
- Improved quality of service 20% by working closely with kitchen staff and meeting customer expectations
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Stocked server areas with supplies before, during and after shifts
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Pizza Cook
Nancy's Chicago Pizza
Johns Creek, GA
12.2017 - 01.2019
- Created from-scratch pizza dough daily in large quantities following authentic recipe
- Modified standard recipes to address customer requests for substitutions or allergen concerns
- Organized food preparation stations and regularly replenished supplies
- Operated pizza oven and brick oven along with other kitchen equipment to prepare dishes
- Built pizzas using proper amount of dough and quantities of toppings according to specifications
- Recorded customer orders by answering phone or taking information in person
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Stocked front-of-house materials.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Education
High School Diploma -
07.2015 - 07.2019
Skills
Maintenance UnderstandingContent Management ExpertiseImprovement Plan KnowledgeCustomer RelationsInventory StockingLoading and Unloading ProceduresFlexible ScheduleGood Work EthicOrganizational SkillsPeople SkillsPPE UseProblem ResolutionFriendly, Positive AttitudeCritical ThinkingCustomer ServiceMaintenance & RepairTeam ManagementTeam BuildingReliable & Trustworthy
Truck unloading
Production support
Materials Loading
Restocking skills
Cleaning
Problem-Solving
Decision-Making
Data Entry
Attention to Detail
Written Communication
Software
Microsoft Excel
POS Systems
Media Production
Timeline
Explosive Worker - Air Force
07.2019 - 07.2022
Stocker - HomeGoods
02.2019 - 12.2019
Server - Nancy's Chicago Pizza
12.2017 - 01.2019
Pizza Cook - Nancy's Chicago Pizza
12.2017 - 01.2019
Duluth High School - High School Diploma,
07.2015 - 07.2019