Darya Matoori

At LifeTime Fitness, I served in multiple roles that focused on delivering exceptional customer service, maintaining high operational standards, and contributing to a positive and engaging atmosphere for members. My responsibilities included:

Supervisory Duties: Managed daily operations of the café and retail areas, ensuring staff adhered to company policies and maintained the highest level of service. Coordinated, trained, and mentored team members and resolved any operational issues efficiently.

Café Barista: Prepared and served a variety of high-quality beverages, including specialty coffee, smoothies, and other menu items. Ensured all drinks were crafted to order and presented in line with LifeTime's premium standards. Provided personalized recommendations to enhance the customer experience.

Cashier: Handled financial transactions accurately, processed payments via multiple channels (cash, card, mobileapp), and maintained an organized and efficient checkout process. Ensured all cash handling procedures were followed to ensure accountability and accuracy.

Customer Service: Provided exceptional service to members and guests, addressing inquiries, resolving concerns, and ensuring a positive experience. Assisted with membership sign-ups, answered product questions, and maintained an approachable, professional demeanor at all times.

Through these roles, I developed strong multitasking abilities, a keen attention to detail, and a commitment to exceeding customer expectations. My experience at LifeTime Fitness allowed me to enhance my communication, leadership, and problem-solving skills while contributing to a high-energy and supportive environment.

• Accumulated over 100 hours of shadowing at Gentle Dental Spa, closely observing dental procedures and patient interactions in a professional clinical setting.
• Gained hands-on exposure to dental cleanings, cavity restorations, root canal treatments, crown placements, and orthodontic adjustments, enhancing my understanding of various dental specialties.
• Assisted in observing sterilization protocols, patient preparation, and chairside assisting techniques, while learning the critical role of infection control and aseptic practices.
• Developed strong interpersonal skills by witnessing effective communication between dental staff and patients to ensure comfort and trust during procedures.
• Familiarized with dental office management, including scheduling, patient record maintenance, and the use of electronic health record (EHR) systems.
• Built a foundational understanding of patient care principles, including empathy, professionalism, and adherence to HIPAA regulations.

As a dedicated private nanny, I provided personalized care and support to children, ensuring their safety, well-being, and development in a nurturing and engaging environment during the COVID-19 pandemic. My responsibilities included:

Childcare & Supervision: Provided attentive care for children of various ages, ensuring a safe, comfortable, and stimulating environment. Supervised daily activities, including playtime, schoolwork, meals, and naps.

Educational & Developmental Support: Assisted with educational activities and age-appropriate learning exercises, fostering the child's cognitive and emotional growth. Implemented creative and engaging activities, such as arts and crafts, reading, and outdoor play, tailored to each child's developmental stage.

Transport & Errands: Provided transportation to and from school, extracurricular activities, and appointments. Assisted with running errands such as grocery shopping and household tasks as needed.

Communication & Collaboration: Maintained open, professional communication with parents regarding the children's progress, behavior, and any concerns. Created and adhered to routines in collaboration with the family to ensure consistency and stability.

Emotional & Social Support: Fostered a positive, nurturing relationship with the children, helping them navigate social and emotional development and providing comfort and reassurance when needed.

Through my role as a private nanny, I developed strong interpersonal skills, a deep understanding of child development, and the ability to multitask in a dynamic, family-oriented environment. My goal was always to ensure the children I cared for thrived in a loving, structured, and supportive atmosphere.

As Head Hostess at Outback Steakhouse, I led the front-of-house operations, ensuring an exceptional dining experience for guests while managing a fast-paced environment. My responsibilities included:

Coordination with Staff: Worked closely with the management, servers, and kitchen staff to ensure smooth operations, assist with special requests, and maintain a seamless flow of the dining experience.

Team Leadership & Training: Supervised and trained a team of hostesses, ensuring consistency in service, professional demeanor, and adherence to company standards. Provided ongoing coaching to improve performance and create a positive work atmosphere.

Customer Service Excellence: Addressed guest inquiries and concerns with a focus on delivering a memorable experience. Resolved any issues quickly and professionally, ensuring all guests left satisfied.

Reservation Management: Managed the restaurant's reservation system, organized waitlists, and handled phone inquiries regarding bookings, special requests, and event reservations.

Guest Reception & Seating: Greeted and warmly welcomed guests upon arrival, managed reservation systems, and efficiently coordinated seating arrangements to optimize table turnover and minimize wait times.

Maintaining Cleanliness & Organization: Ensured the front-of-house area was clean, organized, and welcoming at all times, upholding Outback's high standards of presentation and safety.

During my time as Head Hostess, I developed strong leadership, communication, and customer service skills, managing multiple tasks and maintaining composure in a fast-paced environment. Unfortunately, due to the impact of the COVID-19 pandemic, I was no longer able to continue in my role as the restaurant temporarily closed. This difficult decision was made in response to the safety protocols and business disruptions caused by the global health crisis