Daryana Prado
Sacramento,CA
Summary
Hardworking and passionate employee looking to seek and maintain a full-time position with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals, offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Bonding Specialist
Licensed Contractors Insurance Agency
04.2022 - Current
- Managed a diverse portfolio of bonds, ensuring timely renewals and adherence to contractual obligations.
- Enhanced client satisfaction by providing prompt and accurate information on bond processes and requirements.
- Facilitated dispute resolutions between clients and surety companies when claims or conflicts arose within bonded projects or contracts.
- Organized detailed record-keeping systems to maintain accurate records of all transactions related to bonds issued or managed.
- Expedited bond approval processes by maintaining open lines of communication between clients, underwriters, and related parties.
- Built and established relationships with clientele to improve future business opportunities.
- Educated clients on the benefits of various bonding options, allowing them to make informed decisions about their financial needs.
Call Representative
Two Men And A Truck
08.2021 - 04.2022
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered inbound customer service calls to assist with questions, concerns or problems.
Receptionist/Assistant Accountant
David J Elliot & Sons
05.2018 - 10.2019
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, shipped and received various truck loads per day of fruit.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed multi-line telephone system and greeted claimants during office visits.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined office operations by organizing files, maintaining databases, and assisted creating and entering payroll.
- Maintained strict confidentiality of sensitive information while processing documents and managing files, preserving the integrity of company data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CASkills
- Expert in Access, Excel, Famous Software
- Emergency Response
- Customer Relations
- Documentation Management
- Recordkeeping
- Organization
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bonding Specialist
Licensed Contractors Insurance Agency
04.2022 - Current
Call Representative
Two Men And A Truck
08.2021 - 04.2022
Receptionist/Assistant Accountant
David J Elliot & Sons
05.2018 - 10.2019
High School Diploma -
Cosumnes Oaks High School
Similar Profiles
BRIAN KATTE TINONGBRIAN KATTE TINONG
Head of Scouts at Marc Management Fifa Licensed AgencyHead of Scouts at Marc Management Fifa Licensed Agency
Tricia LeeTricia Lee
NA at Licensed Independent Insurance AgentNA at Licensed Independent Insurance Agent
Tania EshayaTania Eshaya
Licensed Health Insurance Agent at Licensed Health Insurance AgentLicensed Health Insurance Agent at Licensed Health Insurance Agent