Dynamic Medical Assistant with extensive experience at Nemours Children's Hospital, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Skilled in vital sign monitoring and HIPAA compliance, ensuring high-quality care delivery in fast-paced environments. Committed to fostering trust and collaboration in healthcare settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nemours Children's Hospital
01.2022 - 06.2025
Assisted healthcare professionals with patient intake and documentation processes.
Managed appointment scheduling and maintained accurate patient records.
Supported clinical staff in preparing examination rooms and medical equipment.
Educated patients on procedures, medications, and post-visit care instructions.
Conducted routine patient vitals checks, ensuring accurate data collection.
Collaborated with multidisciplinary teams to enhance patient care delivery.
Implemented organizational systems for managing medical supplies efficiently.
Developed strong communication skills through patient interactions and support tasks.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Collected and documented patient medical information such as blood pressure and weight.
Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Little Ones Pediatrics
11.2020 - 12.2022
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Measured patient pulse oximetry.
Prepared lab specimens for diagnostic evaluation.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Costumer Service
Walt Disney World Resort
01.2012 - 06.2019
Managed registration process efficiently, providing excellent customer service to attendees.
Worked with customer service to handle escalated customer issues.
Developed lasting relationships with clients through exceptional customer service skills.
Managed restaurant scheduling, foodservice and customer service.
Provided excellent customer service, addressing patron needs promptly and courteously.
Provided exemplary customer service to guests.
Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
Boosted store's reputation through courteous and professional customer service.
Met customer service goals and exceeded customer expectations.
Delivered world-class customer service to internal and external customers.
Assisted customers by providing exceptional customer service and processing transactions.
Medical interpreter/ Family advisory coordinator at Nemours Children's HospitalMedical interpreter/ Family advisory coordinator at Nemours Children's Hospital