Daryia R. Smith
Phoenix,AZ
Summary
Accomplished Account Executive and Operations Leader with a strong history of generating sales and fostering business growth. Possessing a strategic vision, decisive management style, and expertise in client relations, business development, and engaging with clients ranging from Tier 1 to Tier 4. Notable strengths include driving revenue growth and serving as a trusted advisor to clients, offering guidance and direction through a consultative sales approach. By gaining insight into the unique business requirements and challenges of each account, I recommend tailored solutions that cater to the needs of both small businesses and enterprise companies.
Overview
15
15
years of professional experience
Work History
Dedicated Fleet Manager
Marten Transport
03.2021 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Addressed driver communications and provided required data to drivers.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
Human Resource / Administrative Assistant
Quantum Valve Oilfield Solutions
07.2019 - 03.2020
- Process, coordinate and follow up on employee worker's compensation and unemployment claims
- Maintain employment resumes and personnel records in accordance with current laws and regulations
- Performs background checks and/or reference check on all prospective applicants
- Provide human resource orientation with each new employee, including training and/or presentations in agency staff orientation
- Counsels employees on benefit plans
- Process payroll information and time sheets using ADP Payroll System
- Managed reception area and assisted in the ordering and distribution of office supplies
Skilled Trade Employment Specialist
Express Employment Professionals
12.2018 - 07.2019
- As a new Employment Specialist, I started in Dec of 2018 in a 5-month time frame I went from 0 billed hours to 1825 billed associate hours
- I also brought on several new Clients and helped grow the gross margin for the company
- Engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive employment in community job settings with other workers who do not necessarily have disabilities
- Assists clients in obtaining information about their benefits (e.g., SSI, Medicaid, etc.) and how they will be affected by employment
- Conducts a minimum of fifty employer contacts per week which are designed to learn about the needs of the business and strengths that are relevant to the position
- Assesses clients' vocational functioning on ongoing basis utilizing background information and work experiences
- Participated in weekly meetings with mental health treatment team and communicates individually with team members
Driver Manager/Account Manager
System Trans
01.2017 - 01.2018
- As a Driver Manager and Account Manager with System Trans, I played an integral part in guiding revenue growth by building on preexisting relationships and creating new ones
- Analyze all aspects of corporate logistics to determine the most cost-effective and efficient means of transporting products or supplies
- Coordinate with drivers to ensure timely pickup and delivery
- Implemented and managed new Amazon business on both customer and carrier end
- Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity in given hours
- Address driver communications and provide required data to drivers
- Grew all accounts assigned to me by minimum of 65%
- Collaborate with outside offices to reenergize struggling accounts
- Negotiate rates between customers and carriers
Branch Manager/ Carrier Operations/ Account Manager
FitzMark Inc.
01.2016 - 01.2017
- Perform freight services according to company and government regulations
- Work with multiple departments to plan and coordinate pick-up and delivery schedules
- Track and report shipment status to customers
- Processed spot requests and developed new sales strategies to improve business including contract negotiations and pricing
- Resolve freight discrepancies in a timely manner
- Maintain positive and productive relationship with customers while building new business opportunities with potential customers
- Identify and contact qualified carriers for freight services
- Maintain strong relationship with multiple carriers
National Account Manager/ EDI Analyst/ Logistics
Knight Transportation
01.2010 - 01.2016
- Company Overview: leading one-billion-dollar national trucking company, offering multimodal transportation services
- Advanced rapidly from an initial role as Logistics Scheduler to a leadership position as National Account Manager
- Cultivates contact with key stakeholders at prospective clients while strengthening existing account relationships, leading customer engagement with employees at all levels of logistics and supply chain, from executives to warehouse clerks
- Assumes a lead role in the RFP process, building winning proposals showcasing how the company’s portfolio of logistics services and capabilities align with the business needs of clients that include Anheuser Busch, Quaker, and Frito-Lay
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, and shipping
- Supervise the work of logistics specialists, planners, and schedulers
- Ensure carrier compliance with company policies and procedures for product transit and delivery
- Leading one-billion-dollar national trucking company, offering multimodal transportation services
Education
Customer Service Relations -
Tacoma Community College
Skills
- Microsoft Office
- AS 400
- TMW
- Citrix
- Excel
- Word
Timeline
Dedicated Fleet Manager
Marten Transport
03.2021 - Current
Human Resource / Administrative Assistant
Quantum Valve Oilfield Solutions
07.2019 - 03.2020
Skilled Trade Employment Specialist
Express Employment Professionals
12.2018 - 07.2019
Driver Manager/Account Manager
System Trans
01.2017 - 01.2018
Branch Manager/ Carrier Operations/ Account Manager
FitzMark Inc.
01.2016 - 01.2017
National Account Manager/ EDI Analyst/ Logistics
Knight Transportation
01.2010 - 01.2016
Customer Service Relations -
Tacoma Community College
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