Daryl Dawson
Statham,GA
Summary
Dynamic Assistant General Manager with a proven track record in staff management and operational excellence. Enhanced customer satisfaction through effective issue resolution and strategic guest experience initiatives, driving repeat business. Skilled in inventory control and employee training, fostering a motivated team to achieve revenue growth and operational efficiency.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Diligent Assistant General Manager with solid background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Zaxbys
08.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Assisted in recruiting, hiring and training of team members.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
BBA - Hospitality
Georgia State University
Atlanta, GA12-2023
Skills
- Staff management
- Inventory control
- Operational management
- Hiring and onboarding
- Inventory tracking and management
- Employee scheduling
- Sales forecasting
- Customer service
- Staff training/development
- Delegation
- Revenue growth
Languages
English
Timeline
Assistant General Manager
Zaxbys
08.2017 - Current
BBA - Hospitality
Georgia State University
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