Knowledgeable Desktop Engineer with 7 years of experience. Fantastic customer service skills to explain and solve complex problems. Successful at troubleshooting software, hardware, and networking issues, while planning maintenance and updating schedules.
Hi, I’m
Daryl Jones
Maumelle,AR
Summary
Overview
15
years of professional experience
Work History
Resource LogisticsLittle Rock, AR
Desktop Engineer
01.2020 - Current
Job overview
- Installed and configured desktop hardware, software, and peripherals for user workstations.
- Maintained accurate inventory records of all installed equipment.
- Provided technical support to end-users on a variety of issues.
- Troubleshot network connectivity issues with users' computers.
- Performed system maintenance tasks such as virus scans, disk defragmentation, and patch installations.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
- Installed security patches for Windows Server operating systems and applications as needed.
- Deployed new servers with Windows Server OS and configured them according to organization's standards.
- Assisted in troubleshooting network connectivity issues related to DNS, DHCP and TCP and IP configuration.
- Provided technical assistance to end users on Active Directory related queries or incidents.
- Resolved issues related to authentication failures due to expired passwords or locked accounts.
- Diagnosed hardware problems using diagnostic tools and replaced defective components when necessary.
- Monitored performance of servers and workstations to ensure optimal operating conditions.
- Created user accounts, set up email accounts, and provided initial training to new employees on basic computer operations.
- Resolved printer, scanner related problems by troubleshooting hardware, software issues.
- Repaired damaged PCs by replacing hard drives or other defective parts as needed.
- Managed Active Directory accounts including creating new users, resetting passwords, managing group memberships.
- Installed software applications as required by end users.
- Configured remote access solutions for mobile workers.
- Ensured compliance with company policies regarding data security.
- Conducted regular backup operations to prevent data loss in case of system failure.
- Provided technical assistance to IT staff during major projects or upgrades.
- Created desk images for Microsoft and HP.
- Provided software support and general technical solutions for operational, database and security requirements in applications.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
Hewlett Packard, HPLittle Rock, AR
Hardware and Networking Support Engineer
03.2017 - 01.2020
Job overview
- Installed, configured and maintained computer hardware components such as motherboards, processors, memory modules, network cards and other peripherals.
- Provided technical support for both hardware and software issues by troubleshooting system errors and diagnosing problems.
- Assisted in the installation of local area networks and wide area networks including routers, switches, hubs and cabling.
- Conducted routine maintenance on computers, servers and other related equipment to ensure optimal performance levels.
- Maintained records of repairs, inventory logs and service requests using various database management systems.
- Monitored system performance levels to detect potential issues before they become serious problems.
- Resolved complex network connectivity issues through remote access methods or on-site visits.
- Configured firewalls to provide secure access to internal resources while blocking malicious traffic from external sources.
- Performed regular backups of critical data to protect against loss due to system failure or disaster recovery scenarios.
- Implemented security measures such as antivirus protection and patch updates to safeguard the integrity of company information systems.
- Investigated user reported incidents related to hardware malfunctioning or software incompatibilities.
- Provided training sessions for users on how to use new hardware devices properly.
- Repaired damaged parts or replaced faulty components with compatible replacements.
- Coordinated with vendors on procurement of new hardware components according to organizational needs.
- Tested new products prior to deployment in production environment for compatibility purposes.
- Recommended changes or upgrades based on current trends in technology advancements.
- Ensured compliance with industry standards regarding safety regulations when handling electrical equipment.
- Created detailed reports outlining all tasks performed during scheduled maintenance cycles.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Organized service technicians' schedules, ensuring all deadlines were met.
- Provided technical assistance to field technicians as needed.
- Coordinated the delivery of parts to technicians in the field.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels of supplies used by service technicians in the field.
- Assisted with onboarding new employees into the Field Service team.
- Conducted regular meetings with service technicians to review performance metrics and discuss areas for improvement.
US Army Corps of EngineersJonesboro, AR
Combat Engineer (12B)
02.2009 - 02.2017
Job overview
- Repaired damaged roads, bridges, and other infrastructure to ensure safe travel for military personnel.
- Inspected and maintained combat engineering equipment such as bulldozers, backhoes, cranes, graders, and dump trucks.
- Conducted route reconnaissance operations to detect potential hazards or obstacles in the path of advancing forces.
- Built fortifications including bunkers and foxholes to provide protection from enemy fire.
- Assisted in the construction of airfields and landing strips for aircraft deployment.
- Performed demolition tasks using explosives to clear obstacles or demolish structures.
- Constructed defensive positions such as mine fields and barbed wire entanglements.
- Utilized heavy machinery to dig trenches for water drainage systems or irrigation canals.
- Installed electrical wiring, communications systems, and surveillance cameras.
- Provided technical guidance on the use of weapons systems during combat operations.
- Developed plans for bridge crossings over rivers and streams while ensuring safety measures were followed.
- Led teams of engineers in constructing temporary shelters for troops in hostile environments.
- Employed specialized tools such as metal detectors to locate landmines or unexploded ordnance.
- Assisted medical personnel with evacuation procedures by providing transportation services.
- Performed maintenance on armored vehicles such as tanks or Humvees when needed.
- Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
- Performed installation, maintenance, and repair of radio communication systems.
- Configured radio systems to ensure optimal performance.
- Implemented communications protocols to ensure secure transmissions.
- Tested radios to ensure they meet operational requirements.
- Diagnosed and troubleshot complex technical problems with radios.
- Maintained records of all modifications and repairs performed on radios.
- Conducted research into new technologies related to radio communications.
- Integrated various types of equipment into existing radio networks.
- Programmed user-specific configurations into radios as required by customers.
- Provided technical support to customers in the use of their radio systems.
Education
Strayer UniversityWashington, DC
Associate of Applied Science from Information Technology
11.2016
University Overview
Skills
- Hardware Repair
- Hardware and Software Installation
- Data Security
- Installations
- Software Repair
- Reimaging
- Technical Support
- Project Management
- Service Desk Support
- Computer Diagnostics
- LAN/WAN
- User Training
- Supply Management
- VoIP Installation
- Online Chat Support
- System Optimization
- Technical Troubleshooting
- Account Administration
- Mobile Device Repair
- System Maintenance
- Microsoft Windows and Office
- Hardware and Software Configuration
- IP Addressing and Subnetting
- Virtual Machine Operation
Accomplishments
Accomplishments
- Three time "Soldier of the Year" Awardee (Army)
- Team member of the year (Hewlit Packard)
References
References
References available upon request.Timeline
Desktop Engineer
Resource Logistics
01.2020 - Current
Hardware and Networking Support Engineer
Hewlett Packard, HP
03.2017 - 01.2020
Combat Engineer (12B)
US Army Corps of Engineers
02.2009 - 02.2017
Strayer University
Associate of Applied Science from Information Technology
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