Summary
Overview
Work History
Education
Skills
Timeline
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Daryl Keen

Chapin,SOUTH CAROLINA

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency through proper training. Uses independent decision-making skills and sound judgment to positively impact any task at work. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any goals.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Tonella's Pizza Kitchen
03.2021 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Grocery Team Leader

Publix
03.2021 - 01.2023
  • Increased customer satisfaction by efficiently managing and organizing grocery department operations.
  • Improved team productivity by implementing effective scheduling and task delegation strategies.
  • Ensured optimal product availability with diligent inventory management practices.
  • Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
  • Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
  • Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.

Training Coordinator/Lead Area Manager

Dunkin' Donuts
02.2018 - 03.2021
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
  • Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
  • Provided coaching and mentoring to employees.

Grocery Replenishment Specialist

Publix
01.2017 - 02.2019
  • Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
  • Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
  • Streamlined grocery replenishment processes through effective communication with team members and management.
  • Ensured sales floor presentation met company standards, resulting in a visually appealing shopping environment.

Lead Bookkeeper

BI-LO
06.2014 - 01.2017
  • Streamlined bookkeeping processes by implementing efficient software and organizational systems.
  • Ensured accurate financial records by meticulously reconciling accounts and identifying discrepancies.
  • Assisted management in making informed decisions with thorough financial analysis and reporting.
  • Enhanced team productivity by training junior staff members on bookkeeping procedures and software usage.

Education

Associate of Applied Science - ADN

Fortis College - Columbia
Columbia, SC
03.2025

High School Diploma -

Chapin High School
Chapin, SC
06.2015

Skills

  • Customer Service
  • Staff Development
  • Coaching
  • Materials Organization
  • Training and Mentoring
  • Clear Communication
  • Leadership and Team Building

Timeline

Cashier Team Lead

Tonella's Pizza Kitchen
03.2021 - Current

Grocery Team Leader

Publix
03.2021 - 01.2023

Training Coordinator/Lead Area Manager

Dunkin' Donuts
02.2018 - 03.2021

Grocery Replenishment Specialist

Publix
01.2017 - 02.2019

Lead Bookkeeper

BI-LO
06.2014 - 01.2017

Associate of Applied Science - ADN

Fortis College - Columbia

High School Diploma -

Chapin High School

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Daryl Keen