Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
OperationsManager

Daryl Mitchell

Converse,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

20
20
years of professional experience

Work History

Vehicle Maintenance Customer Service Manager

USAF
Lackland AFB , TX
05.2017 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Processed documentation and troubleshot discrepancies to build client rapport.

Construction Equipment Technician and Supervisor

USAF
Hurlburt Field, FL
03.2012 - 03.2017
  • Replaced defective components or parts as needed.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Used bolts, rivets and screws to fasten parts.
  • Operated various diagnostic tools to determine repair plans.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Operated specialized diagnostic tools used to identify system faults.
  • Analyzed data collected during testing to determine root cause of failure.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
  • Inspected and validated repairs before delivery.
  • Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
  • Installed new components or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.

Vehicle Maintenance Supervisor

USAF
Cannon Afb , TX
02.2010 - 02.2012
  • Inspected, replaced and repaired defective parts and completed preventive maintenance.
  • Completed preventive maintenance for customers to keep machines running at peak levels.
  • Scheduled special projects for technicians that required additional skill sets or certifications.
  • Received customer complaints about vehicle performance issues and worked with technicians to resolve them quickly.
  • Created detailed reports regarding completed maintenance services performed by technicians.
  • Provided technical guidance to mechanics when diagnosing complex problems with vehicles.
  • Trained technicians on proper use of diagnostic tools and equipment.

Vehicle Maintenance Technician

USAF
Ramstein AB Germany
02.2007 - 02.2010
  • Performed regular maintenance and repairs on a variety of vehicles, including cars, trucks, and other motorized equipment.
  • Diagnosed mechanical faults using specialized computer diagnostic equipment.
  • Repaired or replaced defective parts such as brakes, engines, transmissions, exhaust systems, radiators and starters.
  • Conducted safety inspections of vehicles to ensure compliance with government regulations.
  • Replaced worn out tires and wheels; adjusted tire pressure as needed.
  • Checked fuel systems for proper performance and repaired or replaced faulty components.
  • Inspected vehicle electrical systems to identify any problems with wiring or connections.

Vehicle Maintenance Mechanic

USAF
Macdill Afb, FL
07.2004 - 02.2007
  • Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Assessed vehicles or machinery to accurately diagnose and repair issues.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Ensured safety protocols were followed while working on vehicles.
  • Tested components with appropriate instruments to ensure proper operation.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.

Education

High School Diploma -

Lake Placid High School
Lake Placid, FL
05-2002

Skills

Leadership

Asset Management

Maintenance and repairs

Communication

Training and Documentation

Safety Compliance

Teamwork

Quality Assurance

Prioritization and Coordination

Regulatory Knowledge

  • Workflow Management
  • Handling Escalations
  • Training and mentoring
  • Quality Assurance
  • Decision-Making
  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Multitasking skills

Additional Information

Letting you know up front that I'm in the military still and I’m retiring in June. I will not be able to start until July. I'm starting early trying to find something before I get out.

Timeline

Vehicle Maintenance Customer Service Manager

USAF
05.2017 - Current

Construction Equipment Technician and Supervisor

USAF
03.2012 - 03.2017

Vehicle Maintenance Supervisor

USAF
02.2010 - 02.2012

Vehicle Maintenance Technician

USAF
02.2007 - 02.2010

Vehicle Maintenance Mechanic

USAF
07.2004 - 02.2007

High School Diploma -

Lake Placid High School
Daryl Mitchell