Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DARYL MOSELEY

Austin,TX

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

13
13
years of professional experience

Work History

SUPERVISOR

Spectrum
06.2020 - 08.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Team Lead

Spectrum
11.2019 - 06.2020
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with different departments to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.

Repair Agent

Spectrum
09.2016 - 11.2020
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Positively engaged with customers and maintained professional appearance as company representative.

ASSISTANT STORE MANAGER

Walmart
03.2014 - 08.2016
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Retail Department Manager

Walmart
08.2012 - 03.2014
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Retail Associate

Walmart
02.2012 - 08.2012
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and provided outstanding customer service.

Education

GED -

SMU
Dallas, TX

Skills

  • Employee Motivation
  • Priority Management
  • Effective Communication
  • Policy Enforcement
  • Expectation Setting
  • Data Analytics
  • Process Improvement
  • Staff Management
  • Training and mentoring

Accomplishments

  • 7 time Charter Achievement Award winner
  • All of my teams finished within the Top 5 as Video Repair Supervisor
  • All of my Teams finished in the Top 10 as Retention Supervisor
  • All of my Teams finished in the Top 5 as a Mobile Repair Supervisor



References available upon request

Timeline

SUPERVISOR

Spectrum
06.2020 - 08.2024

Team Lead

Spectrum
11.2019 - 06.2020

Repair Agent

Spectrum
09.2016 - 11.2020

ASSISTANT STORE MANAGER

Walmart
03.2014 - 08.2016

Retail Department Manager

Walmart
08.2012 - 03.2014

Retail Associate

Walmart
02.2012 - 08.2012

GED -

SMU

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