Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Rebecca Desrosiers

Manchester,USA

Summary

Dedicated professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges. To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Collections Analyst

Hubbell Inc.
Manchester, New Hampshire
11.2024 - Current
  • Reviewed customer accounts for potential write-offs or legal action when necessary.
  • Performed daily monitoring of customer accounts for changes in payment status or delinquency levels.
  • Assisted other departments in researching customer inquiries regarding billing issues, payment discrepancies, and account disputes.
  • Negotiated repayment terms and settlements with customers in order to resolve outstanding debts.
  • Provided regular reports on the status of assigned portfolio of delinquent accounts.
  • Monitored performance metrics such as average days past due and percentage of current balances collected.
  • Reached out to customers via phone calls, emails, letters. in order to collect overdue payments.
  • Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.

Pricing Manager

Burndy, LLC
Manchester, NH
03.2020 - 02.2022
  • Led a team of eight analysts to optimize pricing models, improving overall financial performance.
  • Streamlined pricing processes for increased efficiency, reducing manual work, and potential errors, and continuous evaluation of process improvements.
  • Increased profitability by implementing strategic pricing initiatives and monitoring market trends.
  • Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
  • Conducted competitor analysis to identify opportunities for competitive advantage through innovative pricing tactics.
  • Collaborated with product management teams to ensure accurate costing information was used in all pricing decisions.
  • Delivered continuous training and support to sales representatives on effective negotiation strategies utilizing value-based pricing principles.
  • Ensured compliance with legal requirements related to price setting by staying updated on industry regulations.
  • Demonstrated adaptability in responding quickly to changing market conditions, allowing the company to stay ahead of competitors, and maintain profitability.

Credit Supervisor

One Hubbell Finance
Greenville, SC
10.2019 - 03.2020
  • Fostered positive work environment through effective communication and active listening skills among team members.
  • Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts.
  • Conducted thorough risk assessments for potential clients, resulting in minimized losses due to default or bankruptcy.
  • Expedited credit approval process, enabling faster turnaround times for customer applications.
  • Complied with established internal controls and policies.
  • Handled Name and Ownership changes on existing accounts.
  • (remote)

Accounts Receivable Manager

Burndy, LLC
Manchester, NH
12.2018 - 09.2019
  • Led team of five accounts receivable specialists, delivering guidance and support for optimal performance.
  • Secured favorable payment terms with clients to enable mutually beneficial agreements while upholding company profitability objectives
  • Established and approved credit limits based on thorough risk assessments, minimizing potential losses.
  • Conducted thorough credit reviews annually to minimize potential risks while maximizing company revenues.
  • Identified discrepancies in submitted rebate claims and requested additional information from customers when needed.
  • Compiled monthly reports summarizing the status of open rebate claims.
  • Approved all deduction claims over 5K.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
  • Complied with established internal controls and policies.
  • Supported financial director with special projects and additional job duties.

Credit/Collections Analyst

Burndy, LLC
Manchester, NH
04.2015 - 12.2018
  • Managed a portfolio of over one hundred clients while ensuring compliance with established policies and procedures.
  • Enhanced cash flow by analyzing and resolving outstanding account balances.
  • Improved customer payment behavior with consistent follow-ups and negotiation tactics.
  • Increased the company's profitability by closely monitoring at-risk accounts and taking appropriate actions when necessary.
  • Developed strong working relationships with customers that facilitated open communication channels during sensitive financial negotiations.
  • Evaluated a potential new client's creditworthiness using various research methods, such as credit bureau reports and reference checks.
  • Delivered exceptional customer service on collection calls, and maintained a calm and professional demeanor.
  • Established relationships with customers to encourage the payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Resolved valid or authorized deductions by entering adjusting entries.
  • Generated and distributed monthly customer statements.
  • Prepared and submitted legal documents to initiate court proceedings.

Pricing Analyst

Burndy, LLC
Manchester, NH
07.2005 - 04.2015
  • Managed portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements - specifically utility market.
  • Analyzed market pricing to prepare bids/proposals for existing/new clients to maintain and secure new business.
  • Built and sustained strong working relationships with coworkers, sales representatives, distributors, and end users, increasing sales and potential new business opportunities.
  • Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decision making.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Provided training to new team members on best practices in pricing analysis and strategy development, fostering a culture of continuous improvement.

Customer Service Representative

Burndy, LLC
Manchester, NH
10.2003 - 07.2005
  • Answered constant flow of customer calls with minimal wait times.
  • Ensured customer satisfaction by entering customer purchase orders both accurately and promptly, expedited customer purchase orders as needed.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Science - Industrial Organizational Psychology

Southern New Hampshire University
Hooksett, NH
07-2025

GED -

Manchester School of Technology
Manchester, NH
01.1997

Skills

  • SAP
  • Power BI
  • Microsoft products
  • Time management
  • Adaptability and flexibility
  • Multitasking
  • Effective communication
  • Cross-functional collaboration
  • Relationship building
  • Contract negotiation
  • Active listening
  • Critical thinking
  • Analytical skills
  • Team collaboration

ADDITIONAL INFORMATION

  • DDI Leadership Training
  • Leading with Bold Ideas – Leadership Training

Timeline

Collections Analyst

Hubbell Inc.
11.2024 - Current

Pricing Manager

Burndy, LLC
03.2020 - 02.2022

Credit Supervisor

One Hubbell Finance
10.2019 - 03.2020

Accounts Receivable Manager

Burndy, LLC
12.2018 - 09.2019

Credit/Collections Analyst

Burndy, LLC
04.2015 - 12.2018

Pricing Analyst

Burndy, LLC
07.2005 - 04.2015

Customer Service Representative

Burndy, LLC
10.2003 - 07.2005

Bachelor of Science - Industrial Organizational Psychology

Southern New Hampshire University

GED -

Manchester School of Technology

Similar Profiles

CREATE PROFILE