Overview
Work History
Education
Skills
Timeline
DARYL D. PAYNE

DARYL D. PAYNE

Suitland,MD

Overview

14
14
years of professional experience

Work History

IT Specialist- Help Desk Support Technician

05.2019 - Current

IT Specialist- Help Desk Support Technician

JBG Smith
Washington, DC
04.2017 - 01.2019
  • JBG Smith- own, operate, develop, and/or invest in a portfolio of nearly 18 million square feet—with another 18.7 million square feet in our real estate development pipeline—Washington, DC region
  • IT Support Team Member- handling hardware and software repairs/upgrades, functions for printers, laptops and end users’ desktops
  • Setup conference rooms with IT equipment such as Smart Board
  • Completed daily Helpdesk tickets for Tier 2-3 Support
  • Schedule meetings through Office 365 and Outlook
  • Installing & configuring printers, scanners, and copiers
  • Client Relations-building relationships with clients and allied professionals (requesting maintenance-computer systems)
  • Email account configuration and troubleshooting
  • AD (Active Directory)- Configure user, add or make a user, reset or unlock account, change user membership, delete or disable a user.

IT Specialist-Help Desk Support Technician

World Learning Inc
, Washington
04.2015 - 04.2017

Administrative- IT Assistant Manager

S&C Production Limited
Alexandria, VA
01.2010 - 01.2015
  • IT Management Team Member- utilizing Microsoft Office and Internet Explorer tools along with QuickBooks Pro, Premier, and Enterprise
  • Oversaw installation and configuration for computers, networking hardware, printers, scanners, and copiers
  • IT Technical Support via phone for 30-Internal and 30-External Users
  • Managed repair projects for laptops and desktops with external damages
  • Performed upgrades on network equipment, hardware, and software
  • AD (Active Directory)- Configure user, add or make a user, reset or unlock account, change user membership, delete or disable a user
  • KEY ACCOMPLISHMENTS
  • Maintained-98% satisfaction rating over a 24-month period as a Helpdesk Support Technician
  • Oversaw Staff Supervision & Development for more than 500 Independent Agents.

HELPDESK SUPPORT

Strategic Insight
Alexandria, VA

IT Support Team

  • Member- handling hardware and software repairs/upgrades, functions for printers, laptops and end users’ desktops
  • Setup conference rooms with IT equipment such as Smart Board
  • Completed daily Helpdesk tickets for Tier 2-3 Support
  • Schedule meetings through Office 365 and Outlook
  • Installing & configuring printers, scanners, and copiers
  • Client Relations-building relationships with clients and allied professionals (requesting maintenance-computer systems)
  • Email account configuration and troubleshooting
  • AD (Active Directory)- Configure user, add or make a user, reset or unlock account, change user membership, delete or disable a user.

IT

World Learning Inc
  • Is building a better future for all people through our education, development, and exchange programs
  • We work with individuals, communities, and institutions to find comprehensive solutions to some of the world’s most pressing challenges, such as poverty, conflict, and inequality- in more than 150 countries
  • Support Team Member- handling hardware and software repairs/upgrades, functions for printers, laptops, and student desktops
  • Setup classrooms with IT equipment such as Smart Board
  • Completed daily Helpdesk tickets for Tier 2-3 Support
  • Schedule meetings through Office 365 and Outlook
  • Oversee Remote access users with external repair issues- replace memory in laptops /desktops
  • Execute cleansing & reimaging Windows OS
  • Subject Matter Expert (SME) for IDEP staff and SIT
  • Perform upgrades on all network equipment-troubleshooting of computer and networking hardware
  • Installing & configuring printers, scanners, and copiers
  • Client Relations-building relationships with clients and allied professionals (requesting maintenance-computer systems)
  • Email account configuration and troubleshooting
  • AD (Active Directory)- Configure user, add or make a user, reset or unlock account, change user membership, delete or disable a user.

Project Manager

  • Designing new Staff Training manuals (Policies/Procedures)- improved End User capabilities.

Education

Post Master’s Graduate Degree - Information System and Technology

University of Phoenix
2022

Master’s Degree - information technology

September 2020

ITIL Foundations v4 Certification - undefined

March 2019

Master’s Degree - Business Administration

University of Phoenix
2019

Bachelor of Science - Information Technology (Desktop Support and Internet Technology

2017

Associates of Arts Degree - Internet Technology and Programming

2015

Desktop Support Certification - undefined

PeopleCert International Limited
2013
Fundamentals of Business Systems Development | Information Systems Fundamentals | Information Assurance & Security | Project Planning and Implementation | Cyber Domain | Foundations of Security | Scripting Language | Infrastructure Administration | Data Programming Languages

Windows OS, Mac OSX and Helpdesk Ticket System. Certified in ITIL Foundations v4 - undefined

Military Veteran (US Army/ Fort Bragg, ). Experienced -15yrs specializing in Helpdesk Support, Web Development and Programming. In-depth knowledge of Configurations

Bachelor of Science Degree - Desktop Support & Internet Technology

Skills

  • IT TECHNICAL SKILLS
  • Microsoft Office Pro Windows OS Mac Programming (Java, C, HTML5) Active Directory Bomgar Remote Connection Imaging and Reimaging Windows OS WebEx Citrix Cisco Skype Business Office 365 Ghost Caster CPU Driver DBAN Wiping Tools ServiceNow User End User QuickBooks Pro Premier Enterprise ManageEngine
  • Barracuda Office 365 ConnectWise Remote Tool Exchange Admin Server Apple Business Manager

Timeline

IT Specialist- Help Desk Support Technician -
05.2019 - Current
IT Specialist- Help Desk Support Technician - JBG Smith
04.2017 - 01.2019
IT Specialist-Help Desk Support Technician - World Learning Inc
04.2015 - 04.2017
Administrative- IT Assistant Manager - S&C Production Limited
01.2010 - 01.2015
HELPDESK SUPPORT - Strategic Insight
IT Support Team -
IT - World Learning Inc
Project Manager -
University of Phoenix - Post Master’s Graduate Degree, Information System and Technology
- Master’s Degree, information technology
- ITIL Foundations v4 Certification,
University of Phoenix - Master’s Degree, Business Administration
- Bachelor of Science, Information Technology (Desktop Support and Internet Technology
- Associates of Arts Degree, Internet Technology and Programming
PeopleCert International Limited - Desktop Support Certification,
- Windows OS, Mac OSX and Helpdesk Ticket System. Certified in ITIL Foundations v4,
- Bachelor of Science Degree, Desktop Support & Internet Technology

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DARYL D. PAYNE