Daryl Ramnarine
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Logistics Coordinator
Lavazza North America
05.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
Grievance Coordinator
Optum
08.2021 - 02.2022
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handle different types of medical claims.
Data Entry Representative
Optum
03.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Verified data files prior to entry to maintain high data accuracy.
- Located and corrected data entry errors and reported to management.
Provider Install Representative
Optum
03.2019 - 03.2020
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Verify provider information and make sure its information is up to date.
- Implementing new and/or making changes to existing policies and contracts with respect to hospital, clinic or provider rates and installing new providers in the system.
Customer Care Specialist
Alight Solutions
06.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
LinkActiv
02.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
SMT
10.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Science - Biology
Systema Ana G Mendez
San Juan, PR05.2016
High School Diploma -
Colegio Nuestra Señora De Guadalupe
San Juan, PR05.2011
Skills
- Document Generation
- Determining Metrics
- Customer Service
- Spreadsheet Tracking
- Verbal and Written Communication
- Data Entry Accuracy
- Database Uploading
- Provider Enrollment
- Microsoft Office
- Authorization Verification
- Grievance Procedures
- Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Logistics Coordinator
Lavazza North America
05.2022 - 02.2023
Grievance Coordinator
Optum
08.2021 - 02.2022
Data Entry Representative
Optum
03.2020 - 08.2021
Provider Install Representative
Optum
03.2019 - 03.2020
Customer Care Specialist
Alight Solutions
06.2018 - 10.2018
Customer Service Representative
LinkActiv
02.2018 - 06.2018
Sales Associate
SMT
10.2016 - 06.2018
Bachelor of Science - Biology
Systema Ana G Mendez
High School Diploma -
Colegio Nuestra Señora De Guadalupe
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