Daryl Ramnarine
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Logistics Coordinator
Lavazza North America
New York, NY
05.2022 - 02.2023
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified accurate account invoicing through collaboration with accounting department.
Grievance Coordinator
Optum
San Juan, PR
08.2021 - 02.2022
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handle different types of medical claims.
Data Entry Representative
Optum
San Juan, PR
03.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Verified data files prior to entry to maintain high data accuracy.
- Located and corrected data entry errors and reported to management.
Provider Install Representative
Optum
San Juan, PR
03.2019 - 03.2020
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Verify provider information and make sure its information is up to date.
- Implementing new and/or making changes to existing policies and contracts with respect to hospital, clinic or provider rates and installing new providers in the system.
Customer Care Specialist
Alight Solutions
San Juan, PR
06.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
LinkActiv
Guaynabo, PR
02.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
SMT
San Juan, PR
10.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Science - Biology
Systema Ana G Mendez
San Juan, PR05.2016
High School Diploma -
Colegio Nuestra Señora De Guadalupe
San Juan, PR05.2011
Skills
- Document Generation
- Determining Metrics
- Customer Service
- Spreadsheet Tracking
- Verbal and Written Communication
- Data Entry Accuracy
- Database Uploading
- Provider Enrollment
- Microsoft Office
- Authorization Verification
- Grievance Procedures
- Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Logistics Coordinator
Lavazza North America
05.2022 - 02.2023
Grievance Coordinator
Optum
08.2021 - 02.2022
Data Entry Representative
Optum
03.2020 - 08.2021
Provider Install Representative
Optum
03.2019 - 03.2020
Customer Care Specialist
Alight Solutions
06.2018 - 10.2018
Customer Service Representative
LinkActiv
02.2018 - 06.2018
Sales Associate
SMT
10.2016 - 06.2018
Bachelor of Science - Biology
Systema Ana G Mendez
High School Diploma -
Colegio Nuestra Señora De Guadalupe