Darylina Floyd
Henderson,NV
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
The UPS Store
10.2021 - Current
- Helping process mail and packages while delivering great customer service to each customer
- Treating everyone fairly and making sure all documents and packages are received
- Training new employees for the company.
- Helping with tech support and much more.
- Prioritize and coordinate daily workloads in a high volume
- communicating effectively with customer to mitigate issues and resolve the problem at home.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate
Club Demonstration Services
12.2018 - 10.2021
- Learning to invite members over and give them a decrypting of my product sales goals, where' the product is located and how much it cost
- My goal each day is to get every member to purchase my product
- I'm also Developing communication and sales skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Support Specialist
Victoria's Secret
11.2016 - 03.2018
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted customers with sales needs such as inventory and shipping questions.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
Customer Service Desk Associate
Walmart
10.2014 - 11.2016
- Managed high levels of call flow and responded to technical support needs.
- Used systems to manage and process support actions and requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Wal-Mart Cashier
Walmart
08.2010 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school -
Desert Sands Charter High School
Lancaster, CA01.2010
Skills
- Sales Support
- Inside Sales
- Customer service
- Microsoft Excel
- Interviewing abilities
- New hire orientation
- Document preparation
- Administrative skills
- Word processing
- Workforce Management
- Team Leadership
Certification
Food Handler Certification
Personal Information
Relocation: Las Vegas, NV
Timeline
Manager
The UPS Store
10.2021 - Current
Sales Associate
Club Demonstration Services
12.2018 - 10.2021
Sales Support Specialist
Victoria's Secret
11.2016 - 03.2018
Customer Service Desk Associate
Walmart
10.2014 - 11.2016
Wal-Mart Cashier
Walmart
08.2010 - 07.2014
High school -
Desert Sands Charter High School
Food Handler Certification
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