Professional leader with extensive experience in driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Nyle Maxwell Family of Dealerships
01.2010 - Current
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
F&I Manager
First Texas Honda (Continental Auto Group)
04.2008 - 01.2010
Analyzed customer credit profiles to determine appropriate financing options and terms
Collaborated with sales team to identify opportunities for upselling additional finance products such as extended warranties and gap insurance
Negotiated loan terms and interest rates with customers to ensure maximum profitability for the dealership
Trained and mentored junior finance managers on best practices for structuring deals and maximizing profit margins
Provided exceptional customer service throughout the financing process, addressing any concerns or questions promptly and professionally
Worked closely with lenders to secure competitive financing options for customers while maintaining strong lender relationships
Conducted regular audits of financial documents to ensure compliance with regulatory requirements
Utilized CRM software to track customer interactions, manage leads, and generate reports on sales performance
Led weekly team meetings to discuss sales strategies, review performance metrics, and address any challenges or roadblocks faced by the team members
Education
Graduate - Dealership Executive Managment
NADA Dealer Academy
Tysons Corner, VA
01-2018
Bachelor of Arts - Political Science
Texas Tech University
Lubbock, TX
12.2007
Skills
Credit Analysis
CRM Software
Mentoring
Financial Analysis
Management
Organizational leadership
Leadership experience
Digital transformation
Organizational growth
Talent development
Relationship and team building
Customer focus
Certification
NADA Dealer Academy, 01/01/18, Present
Groups
San Antonio Auto Dealers Association Board Member, 01/01/22, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
General Manager
Nyle Maxwell Family of Dealerships
01.2010 - Current
F&I Manager
First Texas Honda (Continental Auto Group)
04.2008 - 01.2010
Graduate - Dealership Executive Managment
NADA Dealer Academy
Bachelor of Arts - Political Science
Texas Tech University
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