- Watching Movies and TV Shows
- Outdoor Recreation
- Cooking
- Animal Care
- Strategy Games
- Music
- Wine Tasting
- Food Photography
- Road Trips
- Personal Development and Self-Improvement
Daryl L Harley
Aspen,United States
Summary
Diligent [Desired Position] with solid background in managing guest services operations. Proven ability to enhance guest satisfaction and resolve issues promptly while maintaining operational efficiency. Demonstrated skills in team leadership and effective communication.
Overview
35
35
years of professional experience
Work History
Assistant Guest Service Manager
St. Regis Hotels & Resorts
01.2026 - Current
- Key Responsibilities Operational Leadership: Oversee daily operations of the front desk, bell desk, valet, and concierge to ensure smooth guest arrivals and departures. Guest Relations & Recovery: Address complaints, inquiries, and special requests promptly to ensure high-level satisfaction. Team Management: Train, schedule, and supervise staff, fostering a positive, service-oriented environment. Administrative Tasks: Complete daily reports, manage guest information systems, and ensure compliance with company policies and safety standards. Cross-Departmental Collaboration: Coordinate with housekeeping, security, and sales teams to meet guest needs
Loss Prevention Officer
Marriott International
02.2010 - 01.2026
- Ensure Workplace Safety and that all work spaces are in compliance Create ideas and programs to protect employees, guest against harm, while maintaining a safe working environment Collaborate with team to create and implement work safety standards, and procedures Prevent risk in areas that include hazardous materials exposure, accidents, fires, or other unsafe conditions Meet Marriott compliance and reporting requirements of federal or state regulations Direct safety committee meetings that require safety training Advise management on problem resolutions to ensure environment safety
Security Supervisor
Vertex Pharmaceuticals
01.2021 - 06.2022
- Skills: Data Entry
- Workplace Safety
- Organizational Culture
- Corporate Security
- Guarding
- Interpersonal Skills
- Organization Skills
- Receptionist Duties
Security Supervisor
Allied Universal
01.2021 - 06.2022
- Skills: Data Entry
- Workplace Safety
- Organizational Culture
- Guarding
- Interpersonal Skills
- Organization Skills
- Receptionist Duties
Site Supervisor
Vertex Pharmaceuticals
01.2020 - 06.2022
- Responsible for the Security and Safety of the client's property and personnel. As the Vertex Security Officer Providence site-specific policies and procedures, and implemented emergency response activities as appropriate, while providing superior white glove customer service. Creating and monitoring access badges for systems such as Brivo and HELIAUS. Overseeing weekly schedules and payroll for staff
Lead Security Officer
Cresco Labs
07.2020 - 01.2021
- Skills: Data Entry
- Workplace Safety
- Organizational Culture
- Corporate Security
- Guarding
- Interpersonal Skills
- Organization Skills
- Receptionist Duties
Behavior Health Technician
Southcoast Behavioral Health
07.2020 - 12.2020
- Behavior Health Technician, assisting with Adults with mental and drug abuse issues. ensuring no harm comes to themselves or staff
Housekeeping Supervisor
Hotel St Regis
05.2019 - 06.2020
- Duties Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Safety Committee Champion
The Westin Charlotte
01.2016 - 06.2018
- Ensure Workplace Safety and that all work spaces are in compliance Create ideas and programs to protect employees, guest against harm, while maintaining a safe working environment Collaborate with team to create and implement work safety standards, and procedures Prevent risk in areas that include hazardous materials exposure, accidents, fires, or other unsafe conditions Meet Starwood compliance and reporting requirements of federal or state regulations Direct safety committee meetings that require safety training Advise management on problem resolutions to ensure environmental safety
Security Lead Officer CLSO
The Westin Charlotte
01.2010 - 04.2018
- Trained staff in all duty’s including but not limited to access control, report writing, handling difficult guest, patrols, escorts, Opera, Mystique, MS-Shift, Polar, 3 steps of service, Employee standards Scheduled employees to cover hotel and client needs along with creating shift plans to direct team in an effective and productive manner Audited security operations, including alarm systems, inventory controls procedures, Key/Access Control and surveillance systems Responded to emergency situations and conducted investigations to gather evidence from relevant parties while maintain client confidentiality Trained staff in safety planning, security management, investigative techniques, case preparations, and public relations Serve as a departmental role model and mentor by working alongside employees to preform technical of functional job duties Assign and ensure work task are complete on time and meet appropriate quality standards Involved in the development and implementation of emergency procedures Implemented safety programs to reduce the amount of work related injuries Complete and train staff on documentation and report preparation for employee accidents and general liability incidents to be reported to Claims Write and implement local operating procedures Maintained first aid and CRP for all staff requirements Maintained on-call status, remaining available for emergency situations 24 hours a day, 7 days a week
Security Learning Coach
Starwood Hotels & Resorts Worldwide, Inc.
01.2015 - 03.2018
- Security Learning Coach January 2015 to Present Starwood Hotels & Resorts Worldwide, Inc. Charlotte, NC Train all security agents on fire and life safety protocols Ensure all agents adhere to Star wood’s policies and procedures Motivate team through positive reinforcement resulting in positive security outcome
Loss Prevention Safety And Security Lead and Learning Coach/trainer
The Ritz Carlton Charlotte
01.2012 - 01.2015
- Responsible for securing building safety Investigated of guest and employee problems such as theft to misconduct. Provided private security and managing crowd control for VIP celebrities, professional sports team, singers, movie stars, and US senators/House Representatives Investigated and resolved personnel problems within organization. Experienced in safety planning, security management, investigative techniques, case preparation, and public relations.
Data Processing Specialist
AAAAA
01.2004 - 01.2009
- Data Processing Specialist responsible for performing operational support duties. Processing Departmental Data Processing reporting to Supervisor and or Manager to ensure that all Data Processing functions operate effectively and efficiently; Performing daily operations which support functions of core processing system(s), including intranet, nightly, and month end processing, computer operation, sorting, statement preparation, proof and other support roles; processes requests from Bank personnel and customers within given authority and ensures requests are completed in a timely fashion; performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
Data Research Analyst
Amica Mutual Insurance
01.1991 - 01.2004
- Responsibilities Interpret data, analyze results using statistical techniques and provide ongoing reports Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems Work closely with management to prioritize business and information needs Locate and define new process improvement opportunities
Education
High School Diploma -
Serra High School
San Diego, CA06-1990
Skills
- Exceptional communication
- Staff training and development
- Team management
- Guest relations
- Complaint handling
- Task delegation
- Cross-department collaboration
- Strong leadership
- Guest services
- Guest communication
- Hospitality and service industry background
- Guest complaint resolution
- Data entry proficiency
- Client relationship management
- Team member development
- Customer rapport
- Hospitality best practices
- Policy adherence
- Guest inquiry resolution
- Account management
- Concierge services
- Guest conflict resolution
- Timely complaint resolution
- Guest liaison
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Interests
Timeline
Assistant Guest Service Manager
St. Regis Hotels & Resorts
01.2026 - Current
Security Supervisor
Vertex Pharmaceuticals
01.2021 - 06.2022
Security Supervisor
Allied Universal
01.2021 - 06.2022
Lead Security Officer
Cresco Labs
07.2020 - 01.2021
Behavior Health Technician
Southcoast Behavioral Health
07.2020 - 12.2020
Site Supervisor
Vertex Pharmaceuticals
01.2020 - 06.2022
Housekeeping Supervisor
Hotel St Regis
05.2019 - 06.2020
Safety Committee Champion
The Westin Charlotte
01.2016 - 06.2018
Security Learning Coach
Starwood Hotels & Resorts Worldwide, Inc.
01.2015 - 03.2018
Loss Prevention Safety And Security Lead and Learning Coach/trainer
The Ritz Carlton Charlotte
01.2012 - 01.2015
Loss Prevention Officer
Marriott International
02.2010 - 01.2026
Security Lead Officer CLSO
The Westin Charlotte
01.2010 - 04.2018
Data Processing Specialist
AAAAA
01.2004 - 01.2009
Data Research Analyst
Amica Mutual Insurance
01.1991 - 01.2004
High School Diploma -
Serra High School