Summary
Overview
Work History
Education
Skills
Skateboarding, Gym, Outdoors
Timeline
Generic

Daryll Langley

Alpharetta,Georgia

Summary

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Communicative Manager dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fine-dining restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Outgoing Manager with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

10
10
years of professional experience

Work History

Lead Server

Barleygarden
11.2020 - 04.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Manager FOH/BOH Server, Bartender

Amici
03.2017 - 11.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Supported smooth front end activities through steady product flow and accurate pricing.

Server

Atlantic Seafood Company
01.2013 - 05.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Science - Information Technology

ITT Technical Institute - Johns Creek,Ga
Johns Creek, GA
08.2017

High School Diploma -

Meade Senior High School
Fort George G Meade, MD
06.1999

Skills

  • Dining Room Cleaning and Upkeep
  • Verbal and Written Communication
  • Willingness to Learn
  • Standards Compliance
  • Service Prioritization
  • Adaptable and Flexible

Skateboarding, Gym, Outdoors

I'm a very outdoors kind of guy. I've been skateboarding since i was a kid, and still to this day it still gives me the same feeling. The gym is something that keeps me fit and healthy. I have children so I have to keep up with them. So honestly its a combination of both, time with my kids and something love, I can do both outdoors.

Timeline

Lead Server

Barleygarden
11.2020 - 04.2023

Manager FOH/BOH Server, Bartender

Amici
03.2017 - 11.2020

Server

Atlantic Seafood Company
01.2013 - 05.2017

Associate of Science - Information Technology

ITT Technical Institute - Johns Creek,Ga

High School Diploma -

Meade Senior High School

Similar Profiles

CREATE PROFILE
Daryll Langley