Daryll Whitehead II
Fontana,California
Summary
Seasoned Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing technical projects.
Overview
7
7
years of professional experience
4
4
Certification
Work History
IT Systems Administrator
Becton Dickinson
05.2021 - Current
- Received promotion to national dispatch manager in ServiceNow responsible for monitoring and responding to Incident tickets for different IT teams nation wide.
- Collaborate with multiple managers and tech teams to integrate new technological infrastructure without interrupting work floor production.
- Provided local and remote client support to resolve 25 trouble tickets on daily average via email, virtual calls, and Service-now Ticketing System
- Attended meetings to deliver status reports to key stakeholders.
Project Coordinator
Ephesus Solutions Inc
05.2019 - 05.2021
- Manage and assign project tasks to 6 teams under my direct management.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Attack project plan with above average efficiency leading to project completion 20% earlier than projected due date.
Agile Coach
Providence Healthcare
04.2017 - 03.2019
- Managed 4 cross functional teams across multiple locations.
- Analyzed team performance and identified opportunities for additional training.
- Educated clients on proper use of products and systems decreasing incident tickets by 18%
- Remedy dependencies between development teams to ensure smooth workflow
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
Technical Project Leader
Volt Services
03.2016 - 04.2017
- Led 2 cross-functional teams to successfully complete IT projects.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Resolved staff conflicts and identified potential areas of improvement.
- Trained personnel on use of IT tools and applications increasing performance efficiency by 13%
- Conducted quality assurance to verify accuracy of data used in IT projects.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT11.2024
Skills
- Instructional Techniques
- Project Facilitation
- Employee Scheduling
- Agile Projects
- Technical Analysis
- Hardware Development
- Project Recordkeeping
- Technical Support
Certification
- PSM1- Professional Scrum Master
- CompTIA A+
- PMP- Project Management Professional
- Professional Google Data Analyst
Timeline
IT Systems Administrator
Becton Dickinson
05.2021 - Current
Project Coordinator
Ephesus Solutions Inc
05.2019 - 05.2021
Agile Coach
Providence Healthcare
04.2017 - 03.2019
Technical Project Leader
Volt Services
03.2016 - 04.2017
Bachelor of Science - Cyber Security
Western Governors University