Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Sr. Business Application Analyst
Federal Express Global Supply Chain Services
08.2018 - Current
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Collaborated with upper management to drive strategy and implement new processes.
Communicated and explained business requirements to team members to understand and implement functional demands.
Analyzed existing systems and databases and recommended enhancements to solve business needs
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Offered input for complex documents to support client-ready final versions.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Developed diagrams to describe and lay out logical operational steps.
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Business Analyst III/Certified Scrum Master
RENT-A-CENTER
05.2010 - 08.2018
Logistics for Supply Chain in the area of pricing, replenishment and getting product from the distribution center to the store.
Delivered the base version of Price and Promotion System and Global Enterprise Automated Replenishment System (GEAR) within the scheduled due dates.
Act as the Scrum Master for the several different projects.
Support Team Member of the Service Max Implementation for the National Product System.
Conducted meetings with the business to resolve issues and escalation.
Worked on Special Projects for the Third Party Sourcing and Distribution System (3PL) in reconciling the inventory between Retail Management System and 3 Party Vendor.
Work closely with the Product Owner when creating user stories for the product backlog.
Supported requirements management standards.
Facilitate the Agile Ceremonies (Daily Scrum, Sprint Planning, Sprint Review and Backlog Refinement).
Listed as the Subject Matter Expert (SME) for the Price and Promotion System.
Provided user training for the Business Client and users to the Price and Promotion System.
Facilitated communication among all parties accountable for the completion and successfully for shippable release product.
Provided feedback for the Business Client.
Provided project teams resource estimates and schedule for QA and Testing activities.
Conducted requirement analysis as part of the Requirement Verification Testing and created Test Plans and Test Summary Reports.
Established the defect management processes, metrics capture and audits. Conducted Defect Management Meetings to identify issues and to clarify the defects and their impact to the end user on a daily basis.
Execute UNIX scripts and Create SQL queries to assist in data validation for Price and Promotion Pricing table.
Data Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. LtdData Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd