Daryn George
Chino Hills,CA
Summary
Customer Service Representative bringing high quality skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
06.2018 - Current
- Oversaw all childcare needs and maintained a safe and educational learning environment
- Led educational and recreational activities to stimulate children's cognitive and physical development
- Managed a household of four with a focus on creating a safe and healthy environment
- Provided nurturing and supportive care for children including school preparation and assistance, recreational activities, and discipline
- Developed and monitored healthy routines for children including sleep and hygiene
- Actively sought out and attended community events and activities to provide additional enrichment for children.
Customer Service Representative
Amazon
06.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls, successfully de-escalating situations while finding solutions to meet client expectations.
- Created and maintained detailed databases to develop promotional sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Uber Partner
Uber
01.2017 - 06.2019
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
Merchandise Specialist
Macy's
08.2015 - 11.2016
- Maintained high standards of customer service and accurate product knowledge
- Developed and implemented effective merchandising plans to maximize sales and profits
- Performed inventory control and management to ensure maximum product availability and profitability
- Executed store setups and floor plans per company guidelines and style
- Trained and mentored store personnel on product lines, sales techniques, and customer service.
Shift Lead
Target
11.2013 - 08.2015
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Created and managed project plans, timelines, and budgets.
- Gathered, organized, and input information into a digital database.
Education
Bachelor's in Psychology -
Grand Canyon University
Arizona05.2025
Sociology -
El Camino College
Torrance, CA07.2020
High School Diploma -
King Drew Magnet High School
Los Angeles, CA06.2011
Skills
- Client engagement
- Customer Service
- Time management
- Critical Thinking
- Data Entry
- Leadership
- Written/verbal communication
- Microsoft Suite
- Microsoft word
- Microsoft Excel
- Teamwork and Collaboration
- Problem-solving abilities
- Friendly, Positive Attitude
Timeline
Customer Service Representative
Amazon
06.2021 - 12.2022
06.2018 - Current
Uber Partner
Uber
01.2017 - 06.2019
Merchandise Specialist
Macy's
08.2015 - 11.2016
Shift Lead
Target
11.2013 - 08.2015
Bachelor's in Psychology -
Grand Canyon University
Sociology -
El Camino College
High School Diploma -
King Drew Magnet High School