Daryna Malygina
Irmo,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Contact Representative / Sales Coordinator
US Foods
06.2022 - Current
- Engaging customers, leadership, and sales team through various communication to correct logistics issues, address product complaints, place vendor queries and product orders.
- Leveraging proprietary tech and system tools manage service requests and customer inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Restaurant General Manager
The Greystone Inn
07.2021 - 12.2021
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Conducted all ordering and inventory of wine, beer, and liquor.
- Completed many weekly administrative tasks to include payroll processing, sales reporting and forecasting, responding to guest requests and customer complaints.
- Produced and created training materials.
- Leaded and managed a team of 20+ service professionals for lunch and dinner services as well as special catered events and weddings.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Orchestrated positive customer experiences by overseeing every area of operations.
Assistant Food Safety Director
Chick-fil-A
08.2019 - 02.2020
- Developed and implemented training programs to transfer knowledge and core competencies to management and associates.
- Assisted with company-wide system to identify and evaluate hazards and implement controls.
- Established and achieved audits to track and identify gaps in local compliance with policies and procedures.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Devised and monitored safety performance metrics to assess and improve safety performance.
Personal Assistant
Public Figure Leonid Chernovetskiy
06.2016 - 04.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Education
Master of Arts - Functional Integrative Nutrition
Institute of Functional Integrative Nutrition
Moscow05.2020
Associate of Science - Biology
Trident Technical College
Charleston, SC03.2019
MBA - Administration
Wisconsin International University
Kyiv2017
Master of Arts - Foreign Languages And Translation English & German
Kiev National Linguistic University
Kyiv, Ukraine06.2011
Bachelor of Arts - English
Horlivka Teachers' Training School For ForeignLanguages
Horlivka, Ukraine07.2010
Skills
- Excellent organizational skills, with ability to prioritize tasks, meet deadlines, and maintain meticulous attention to detail
- Strong communication skills both verbal and written, allowing for effective interaction with all levels of organization
- Proficient in utilizing various software and databases to streamline administrative processes and ensure efficient workflow (Windows, MacOS, Microsoft Office, Salesforce, Omnitracs, Tandem, Ordering platforms and more)
- Experience in coordinating and scheduling meetings, managing calendars, and making travel arrangements
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Spanish
Elementary
German
Elementary
Timeline
Customer Contact Representative / Sales Coordinator
US Foods
06.2022 - Current
Restaurant General Manager
The Greystone Inn
07.2021 - 12.2021
Assistant Food Safety Director
Chick-fil-A
08.2019 - 02.2020
Personal Assistant
Public Figure Leonid Chernovetskiy
06.2016 - 04.2017
Master of Arts - Functional Integrative Nutrition
Institute of Functional Integrative Nutrition
Associate of Science - Biology
Trident Technical College
MBA - Administration
Wisconsin International University
Master of Arts - Foreign Languages And Translation English & German
Kiev National Linguistic University
Bachelor of Arts - English
Horlivka Teachers' Training School For ForeignLanguages
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