Darynne Brinkley
Dallas,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Grocery Store Stocker
Kroger
Dallas , GA
11.2019 - Current
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Answered customer questions and provided detailed product information.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained effective team member communication.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Helped customers locate desired items and transfer oversized items to vehicles
Baby Registry Consultant
Babies R US
Kennesaw , Ga
08.2017 - 11.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in baby and maternity products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
Assistant Manager
McDonald's Restaurant
Danville, VA
07.2011 - 07.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed more than 15 employees per shift.
- Trained over 20 new hires to follow proper procedures and to excel in all aspects of their duties.
Education
Healthcare Science Certificate - Nursing
Chattahoochee Technical College
Marietta, GA2024
High School Diploma -
Family Learning Academy
Dover, DE2014
Skills
- Customer Relationships
- Efficient and Detail-Oriented
- Creative Problem Solving
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Time Management
Timeline
Grocery Store Stocker
Kroger
11.2019 - Current
Baby Registry Consultant
Babies R US
08.2017 - 11.2019
Assistant Manager
McDonald's Restaurant
07.2011 - 07.2017
Healthcare Science Certificate - Nursing
Chattahoochee Technical College
High School Diploma -
Family Learning Academy