Daryron Steffey
Kingsport,TN
Summary
Results-driven retail management professional dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Born leader and analytical problem solver with strong business acumen. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
Work History
Certified Store Manager
Walgreens Boots Alliance
Kingsport, TN
05.2007 - Current
- Certified Immunizing Pharmacy Technician able to proficiently perform pharmacy technician duties.
- CPR Certified
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Accountable for total store operations including pharmacy and retail sales floor.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs for execution and driving of company initiatives and business plans.
- Responsible for talent acquisition and recruitment of new employees through interviewing and on-boarding experience for total store operation.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Responsible for performance management of 25+ employees through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Accountable for payroll administration and labor budgeting to maintain tight labor cost controls and maximize business operational performance.
- Coached team of retail salespeople to aid with their learning and development by using wide variety of training tools.
- Served as District Hiring Lead to help attract and obtain qualified talent for other stores by attending career fairs and utilizing state job boards to post open positions.
- Managed inventory control through proper merchandising and organization of sale floor and backroom to facilitate effective ordering and stock rotation.
- Skilled in computer and office technology and proficient in Microsoft Office, AS400, SAP, Kronos and Walgreens Proprietary systems.
- Reconciled daily cash flow with accountability of making deposits and balancing store financials.
- Conducted accounting functions of P&L statements, ledgers, claims, and invoice reconciliation management.
- Skilled in meeting facilitation and training development for employee engagement,
- Accountable for vendor relations and compliance with operational policies and procedures.
- Served as District Customer Experience Champion for responsible for using net promoter scores to increase operational efficiency and customer experience
- Experienced in developing new store locations.
Assistant Store Manager
Walgreens Boots Alliance
Kingsport, TN
05.2009 - 05.2015
- Assisted Store Manager with retail store operations, leading associates through execution of business plans/objectives to drive sales of a multi-million dollar retail operation.
- Provided superior associate and customer experiences by enforcing all policies and procedures to ensure excellent customer service was provided for over 450 customer transactions per day.
- Assisted with appearance and general maintenance of store.
- Ensured proper procedures were followed for bank transactions and bank deposits.
- Accountable for vendor relations.
- Responsible for store merchandising by ensuring merchandise was set up according to plan-o-grams thru weekly reset and revision process.
- Executed weekly sales ads and price changes; processed recalled, outdated, damaged and transferred merchandise.
- Received all merchandise deliveries from vendors and distribution centers and verified vendor invoices for accuracy.
- Prepared retail store for physical inventory.
- Analyzed reports on operations and made recommendations for improvement.
- Utilized Workforce Management software to complete associate work schedules.
- Continual knowledge of the Pharmacy department and assisted when very high volume of customers existed.
- Provided leadership and development for all associates by providing regular performance feedback.
- Interviewed, hired, directed, trained, rewarded/praised, encouraged, motivated, and disciplined associates.
- Managed complete adherence to all regulatory and compliance legislation and policies.
Management in Training(MGT)
Walgreens
Kingsport, TN
08.2007 - 05.2009
- Performed cash handling duties and ensured stockroom and sales floor were ready for business day.
- Responsible for opening store’s back door for deliveries.
- Modeled and delivered distinctive customer experiences.
- Engaged patients and customers by greeting and offering assistance.
- Resolved customers’ issues and answered questions.
- Modeled and shared best customer service practices with team members.
- Responsible for keeping store keys for opening and closing of store.
- Coached and aided team members to work with warehouse and vendor ordering process as orders are created, reviewed, and received.
- Responsible for registering all sales on cash register.
- Responsible for keeping records of scanning errors, items not on file, and voids; and performed price verifications and price modifications.
- Completed weekly resets and revisions to department planograms.
- Ensured inventory counts and on-hand quantities were accurate.
- Assisted with making sure outdated programs were followed.
- Responsible pricing and for making prices changes.
- Ensured that additional pricing tasks related to local regulations and regulatory compliance programs were accurately completed within required time frame.
- Assisted with bookkeeping tasks.
- Assisted in maintaining good interior and exterior store environment.
- Aided in separation of food items (e.g. raw foods from pre-cooked) and placement of products as specified by policies.
- Helped out at pharmacy out window when 3 or more customers were in line.
- Ensured compliance with local and state laws regarding regulated products like tobacco products and alcoholic beverages.
Education
Associate of Applied Science - Business
Northeast State Technical Community College
05.2009
Bachelor of Business Administration - Marketing
King University
Bristol, TN12.2008
High School Diploma -
Dobyns-Bennett High School
Kingsport, TN05.2005
Skills
- Customer Service Management
- Performance Management
- Recruitment and Hiring
- Business Leadership
- Human Resources Oversight
- Coaching and Mentoring
- Talent Management
- Microsoft Office Software
- Store Trends
- Policies and Procedures
- Recruiting and Hiring
- Verbal and Written Communication
- Store Merchandising
- Loss Prevention Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Assistant Store Manager
Walgreens Boots Alliance
05.2009 - 05.2015
Management in Training(MGT)
Walgreens
08.2007 - 05.2009
Certified Store Manager
Walgreens Boots Alliance
05.2007 - Current
Associate of Applied Science - Business
Northeast State Technical Community College
Bachelor of Business Administration - Marketing
King University
High School Diploma -
Dobyns-Bennett High School
Similar Profiles
Kammeran S. Cleaves, PharmDKammeran S. Cleaves, PharmD
Clinical Pharmacy Manager at Walgreens Boots AllianceClinical Pharmacy Manager at Walgreens Boots Alliance
Abigail CarrizalesAbigail Carrizales
Pharmacy Technician at Walgreens Boots Alliance Inc.Pharmacy Technician at Walgreens Boots Alliance Inc.
Stephanie MillerStephanie Miller
Shift Leader at Walgreens Boots AllianceShift Leader at Walgreens Boots Alliance
Thomas "Mason" WilliamsThomas "Mason" Williams
Pharmacist at Walgreens Boots AlliancePharmacist at Walgreens Boots Alliance
Justin FritzJustin Fritz
Senior Account Executive at Hewlett-Packard SoftwareSenior Account Executive at Hewlett-Packard Software