Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darzetta Davis

Sr Service Advocate
Kansas City,Missouri

Summary

Dynamic Senior Customer Service Advocate at Farmers Insurance Exchange with a proven track record in conflict resolution and client relationship management. Expertly navigated complex policy inquiries, enhancing customer satisfaction and loyalty. Adept at technical troubleshooting, ensuring seamless user experiences while maintaining regulatory compliance. Committed to delivering tailored solutions and fostering lasting client connections.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Senior Customer Service Advocate

Farmers Insurance Exchange
Kansas City, Missouri
02.2022 - Current
  • Serves as a primary point of contact for complex policy, billing, and technical inquiries, consistently resolving issues with a high degree of accuracy and customer satisfaction.
  • Provides comprehensive assistance with processing intricate policy changes, ensuring adherence to underwriting guidelines and regulatory compliance.
  • Troubleshoots and resolves technical issues related to policy systems, online portals, and application functionality, minimizing client disruption and enhancing user experience.
  • Expertly navigates diverse customer scenarios, from initial policy setup to intricate claims-related inquiries, demonstrating deep product knowledge and empathetic service.
  • Acts as a trusted advocate, guiding policyholders through complex insurance processes and delivering tailored solutions to their unique needs.
  • Upholds the highest standards of professionalism and confidentiality in all client interactions, building lasting trust and loyalty.

Customer Service Representative

Divine Golden Hands Society
Kansas City, Missouri
08.2020 - 02.2022
  • Provided daily, exceptional customer service to diverse clientele, ensuring a positive and seamless experience from initial contact through service completion.
  • Successfully managed and maintained appointment schedules, optimizing workflow and maximizing client accessibility.
  • Offered proactive and personalized advice on health-related products, demonstrating in-depth product knowledge and a genuine understanding of client needs.
  • Resolved customer inquiries, addressed concerns, and handled feedback with a professional and empathetic approach, often de-escalating situations effectively.
  • Cultivated strong client relationships by consistently anticipating needs and providing comprehensive solutions, leading to repeat business and positive referrals.
  • Maintained accurate customer records and service notes to ensure continuity of care and personalized follow-up.

Cosmetology Instructor

Self-employeed
Kansas City, Missouri
05.2011 - Current
  • Designed and delivered comprehensive cosmetology curricula, encompassing theory, practical application, safety protocols, and industry best practices.
  • Mentored and trained aspiring cosmetologists, providing hands-on guidance and constructive feedback to ensure skill mastery and licensure readiness.
  • Assessed student performance, identified areas for improvement, and implemented tailored instructional strategies to optimize learning outcomes.
  • Fostered a positive and engaging learning environment, inspiring creativity, professionalism, and adherence to ethical standards.

Cosmetologist

Self Employeed
Kansas City, Missouri
05.2010 - Current
  • Provided a full range of cosmetology services, including hair care, styling, nail services, and skincare, adhering to strict sanitation and safety standards.
  • Conducted in-depth client consultations to understand individual needs, preferences, and health considerations, delivering customized and satisfying results.
  • Maintained consistent client communication, ensuring appointments were scheduled efficiently and client expectations were met or exceeded.
  • Recommended and retailed professional beauty and health products, offering expert advice based on client hair, skin, and nail conditions.
  • Built and maintained a loyal client base through exceptional service, strong interpersonal skills, and a commitment to continuous professional development.

Education

Cosmetology Instructor License - Cosmetology

Herndon Career Center
Kansas City, MO
08.2010 - 05.2011

Cosmetology License - Cosmetology

Herndon Career Center
Kansas City, MO
09.2009 - 05.2010

High School Diploma -

Hickman Mills
Kansas City
08.2006 - 05.2010

Skills

Client Relationship Management:

  • Customer Service Excellence

  • Client Consultation & Needs Assessment

  • Conflict Resolution & De-escalation

  • Relationship Building & Retention

Insurance & Financial Acumen:

  • Policy Processing & Management

  • Underwriting Issue Resolution

  • Billing & Account Management

  • Technical System Troubleshooting

  • Life Insurance Product Knowledge

Instructional & Leadership:

  • Skill Development & Assessment

  • Product Knowledge & Recommendation

  • Problem Solving

  • Quality Assurance

  • Time Management

Communication & Interpersonal:

  • Clear & Concise Communication (Verbal & Written)

Technical & Product Expertise:

  • Specialized Product Knowledge (Cosmetology & Health)

  • Insurance Software & Systems

  • Diagnostic Skills

  • CRM Systems

Customer support

Timeline

Senior Customer Service Advocate

Farmers Insurance Exchange
02.2022 - Current

Customer Service Representative

Divine Golden Hands Society
08.2020 - 02.2022

Cosmetology Instructor

Self-employeed
05.2011 - Current

Cosmetology Instructor License - Cosmetology

Herndon Career Center
08.2010 - 05.2011

Cosmetologist

Self Employeed
05.2010 - Current

Cosmetology License - Cosmetology

Herndon Career Center
09.2009 - 05.2010

High School Diploma -

Hickman Mills
08.2006 - 05.2010

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