Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasani Dawson

Philadelphia,PA

Summary

Member Services Representative with years of experience in customer service and data management, known for exceptional problem-solving and team collaboration. Proficient in record-keeping, multitasking, and customer engagement, consistently delivering effective solutions while maintaining professionalism.

Overview

7
7
years of professional experience

Work History

Member Services Representative

AmeriHealth Caritas
Philadelphia
10.2023 - Current
  • Delivered exceptional service by addressing customer concerns and implementing effective solutions, enhancing customer satisfaction.
  • Activate and manage customer accounts efficiently.
  • Resolved customer issues calmly, ensuring a positive experience and fostering customer loyalty.
  • Maintained professionalism and composure in high-stress situations, contributing to a supportive customer environment.

Pharmacy Technician

Walgreens
Philadelphia
06.2022 - 10.2023
  • Managed electronic and manual prescription filing, ensuring precise record-keeping and compliance.
  • Processed customer payments and credit card transactions accurately, enhancing customer satisfaction.
  • Assisted pharmacists in efficiently filling prescriptions, improving workflow and reducing errors.
  • Prepared medications for dispensing, verifying doses and maintaining stringent safety standards.

Customer Service Representative

Giant
Philadelphia, United States
01.2020 - 06.2022
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed high-volume calls, improving response time and service quality.
  • Trained new team members, fostering a collaborative and supportive environment.

Education

High School Diploma -

York County School of Technology-Adult & Continuing Education
York

Skills

  • Team Collaboration
  • Problem Solving
  • Multitasking
  • Customer Service
  • Customer Engagement
  • Record-keeping
  • Payment Processing
  • Database management

Timeline

Member Services Representative

AmeriHealth Caritas
10.2023 - Current

Pharmacy Technician

Walgreens
06.2022 - 10.2023

Customer Service Representative

Giant
01.2020 - 06.2022

High School Diploma -

York County School of Technology-Adult & Continuing Education

Similar Profiles

  • Makala LittMakala Litt

    Member Services Representative at United States Trotting AssociationMember Services Representative at United States Trotting Association

  • Chassity NewellChassity Newell

    Member Services Representative at ResultscxMember Services Representative at Resultscx

  • TYRYN NUBETYRYN NUBE

    Member Services Representative at Zap FitnessMember Services Representative at Zap Fitness

  • JJ CelentanoJJ Celentano

    Member Services Representative at Boise State University Recreation CenterMember Services Representative at Boise State University Recreation Center

  • Kelly HickmanKelly Hickman

    Member Services Representative at Navy Federal Credit UnionMember Services Representative at Navy Federal Credit Union

CREATE PROFILE
Dasani Dawson