Dasari Harshitha

Jagatial,IA

Summary

Dynamic Sr. Associate from ICICI Bank with a proven track record in enhancing customer relationship management and streamlining processes for increased efficiency. Expert in leveraging computer skills and team leadership to achieve significant improvements in customer service success rates.

Overview

year of professional experience

Work History

Sr. Associate

ICICI Bank

07.2023 - Current

Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Identified potential risks to develop mitigation plans and minimize impact on project timelines.
Increased customer service success rates by quickly resolving issues.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelors of Commerce -

Satavahana University

Jagtial

07-2022

Board Of Intermediate -

TSMS

Korutla

04-2019

Skills

Team Leadership
Performance monitoring
Computer Skills
Customer Engagement

Customer interaction
Performance Evaluations
Customer Relationship Management (CRM)

Drawing, Poetry

In my leisure time I draw and write some poetries.

Languages

English

Hindi

Telugu

Timeline