DASDALIA MIRRA MATHABELA
Johannesburg,South Africa
Summary
I am thrilled to express my deep interest in your esteemed organization. I am dedicated to ensuring the comfort, safety and overall experience of your Guests. I understand that every Guest interaction is a unique journey and I am committed to making it a memorable experience for all the right reasons. What sets me apart is my unwavering dedication to providing top notch service with a warm and welcoming smile. I am a team player who believes that exceptional service is a collective effort. I am driven by the belief that I am a direct representation the organization therefore I will represent it as best as I can.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Austin Marriott Downtown
Austin, Texas
08.2024 - Current
- Delivered exceptional front office service, including elite-level support through At Your Service and night audit responsibilities, contributing to consistently high guest satisfaction scores.
- Ensured seamless daily operations by consistently completing comprehensive checklists, resulting in reduced guest complaints and improved team efficiency.
- Accurately processed payments for room charges, taxes, and incidentals, maintaining a 100% error-free record in financial transactions.
- Streamlined the check-in and check-out process for guests, achieving an average handling time under target and improving front desk service ratings.
- Handled high call volumes for guest inquiries pre- and post-stay, resolving issues promptly and enhancing overall guest experience.
- Successfully upsold premium amenities and room upgrades, generating additional revenue and surpassing upsell targets by [insert % or revenue amount, if known].
- Audited, reconciled, and balanced the hotel’s daily financial activities with precision, identifying and resolving discrepancies proactively.
- Designed and implemented weekly training grids, improving task accuracy and consistency across front desk operations.
- Played a key role in onboarding and training new associates, accelerating their ramp-up time and contributing to improved team performance.
- Prepared and submitted detailed weekly forecasts for Elite guest arrivals, ensuring VIP experiences aligned with Executive Lounge privileges and preferences.
Room Attendant
The Charleston place hotel
11.2023 - 03.2024
- Delivered high-standard cleaning and housekeeping services in a 5-star hotel environment, consistently exceeding guest expectations and contributing to top-tier cleanliness scores in guest feedback.
- Warmly greeted guests and ensured a welcoming atmosphere throughout their stay, enhancing the hotel's reputation for personalized luxury service.
- Promptly responded to guest inquiries and requests in hallways, providing clear directions and proactive assistance that improved overall guest satisfaction.
- Accurately reported room status updates to ensure efficient communication with front desk and timely room turnover, supporting operational flow.
- Adhered strictly to all health, hygiene, and safety protocols, maintaining compliance with 5-star hotel standards and reducing risk across departments.
- Ensured the security of guest belongings through diligent room checks and responsible handling, contributing to a record of zero lost or misplaced items.
- Identified and reported potential security concerns swiftly, supporting a safe and secure environment for guests and staff.
- Maintained a polished, professional demeanor at all times, reinforcing the hotel’s luxury image and consistently receiving positive feedback from guests and management.
Academic Peer Mentor
NWU Center for Teaching and Learning
11.2022 - 02.2023
- Liasing with lecturers and department heads to ensure that students receive the best academic materials
- Referring students to student counseling and development facilities
- Providing academic and social support to ensure the academic success of students at the NWU
Chairperson
NWU Tourism Society
02.2021 - 12.2021
- Oversee all activities and operations of the tourism Society
- Ensure all tasks allocated to individuals are executed as planned
- Authorize all financial transactions
- Chair meetings
- Represent tourism society and tourism students at NWU
- Change Constitution portfolios
Education
BA Honors - Tourism Management
North West University
Mahikeng, South Africa12.2023
BA - Tourism Management
North West University
Mahikeng, South Africa12.2022
Skills
- Effective and fluent communication
- Innovative and creative
- Computer Literate (MD Word, Excel and PowerPoint)
- Ability to take initiative to effect change
- Able to work under pressure
- Organisational
- Punctual
- Emotional intelligence
- Excellent Customer service
- Highly adaptable in multicultural environment
References
- George Varela, Director of Front Office, Austin Marriott Downtown, George.varela@whitelodging.com
- Omari Evans, People and Culture recruitment coordinator, The Charleston place, Omari.evans@charlestonplace.com, 843 724 8126
- Dr Walter Wessels, Tourism Society Coordinator, 20082657@nwu.ac.za, 063 775 5751
- Keneilwe Seleke, APM Coordinator, NWU Center for Teaching and learning, Keneilwe.Seleke@nwu.ac.za, 082 747 9695
- Nokubonga Ngcola, Manager, Ekuthuleni guest house, Ekuthuleniguesthouse@netactive.co.za, 071 154 4112
Projects
North West Tourism and Parks Board (NWTPB) logo design, Researching NWTPB needs and brand vision, Conceptualizing and sketching, Digital refinement, Brand identity development
Personal Information
Date of Birth: 01/18/99
Achievements And Awards
- Golden Key honors international Society member
- Multiple Academic merit award for academic excellence certificates including 1. Introduction to community based tourism 2. Sustainable tourism development 3. Management and development of tourism attractions 4. Tourism in the SADC region
- 5K Marriott upgrade Club
- 10K Marriott upgrade Club
Timeline
Guest Service Representative
Austin Marriott Downtown
08.2024 - Current
Room Attendant
The Charleston place hotel
11.2023 - 03.2024
Academic Peer Mentor
NWU Center for Teaching and Learning
11.2022 - 02.2023
Chairperson
NWU Tourism Society
02.2021 - 12.2021
BA Honors - Tourism Management
North West University
BA - Tourism Management
North West University
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