DaSean Howard
Sunrise,FL
Summary
Account & Supply Chain Manager (C&E)
Experienced AOG Buyer and Logistics Specialist with 15+ years overseeing urgent material provisioning, contract performance, Tier 1 accounts, and global operations across the aviation and defense sectors. Known for reducing AOG downtime, improving account health, vendor negotiation and leveraging real-time data to identify upsell opportunities while driving customer satisfaction through KPI-focused planning. Extensive knowledge of FAA, EASA, TCCA, and DFARS compliance. Proficient in ERP and CRM platforms including SAP, Sage B2, Salesforce, and Tableau, with a proven track record of critical thinking, resolving sourcing challenges, and consistently delivering results in fast-paced, high-stakes environments.
Overview
19
19
years of professional experience
Work History
AOG Buyer / Coordinator
Lufthansa Technik
Miami, FL
01.2023 - Current
- Manage urgent AOG purchase orders across North America, EMEA, and APAC regions, ensuring 24–72 hour turnaround by leveraging SAP and ERP systems to align procurement with operational deadlines and cost targets.
- Negotiate vendor terms to control spend and protect margins, delivering average savings of 8–12% per order on high-priority parts and services.
- Ensure full compliance with FAA, EASA, CAAC, TCCA, and CAA UK regulations by overseeing material certification, traceability, and cross-border documentation.
- Serve as key point of escalation for trade issues involving customs clearance, tariff classification, and import/export compliance.
- Collaborate with supply chain analysts and logistics teams to forecast material needs, reduce delays, and align inventory levels with usage trends.
- Reduced AOG response times and minimized downtime by implementing proactive stock monitoring and data-driven procurement triggers.
- Trained and mentored junior buyers, contributing to improved sourcing accuracy, faster turnaround, and a solution-focused team culture.
Operations Supervisor
UPS Supply Chain Solutions
Fort Lauderdale
10.2022 - 01.2023
- Directed daily preload operations in a high-volume logistics hub, overseeing workforce planning, shift scheduling, and throughput for up to 6,000 packages per day.
- Led a 30+ person team to consistently meet KPIs for scan accuracy, processing speed, and loading compliance under strict delivery timelines.
- Achieved a 25% reduction in misloads by developing and implementing new SOPs and reconfiguring layout workflows based on root-cause analysis of recurring sort delays.
- Designed and delivered onboarding and performance training for new hires on UPS systems and procedures, improving workforce readiness and accountability.
- Enforced safety standards and compliance protocols, resulting in zero reportable incidents and full OSHA adherence during tenure.
Military Internal Sales & Contract Specialist
SCHROTH Safety Products
Pompano Beach, FL
02.2017 - 01.2021
- Managed over $5M in military and government aviation contracts, supporting full-cycle internal sales, commercial performance, and compliance for Tier 1 clients including the Department of Defense, Lockheed Martin, Raytheon, BAE Systems, and L3Harris Technologies.
- Led opportunity qualification, bid submissions, invoicing, and lifecycle oversight for new and legacy agreements.
- Collaborated cross-functionally with vendors, procurement, and engineering to align logistics, pricing, and lead times with contractual terms and delivery schedules.
- Maintained 100% compliance with regulatory standards including MIL-STD 129, DFARS, ISO, and ITAR, ensuring traceability and accuracy across all fulfillment activities.
- Delivered executive-level reports highlighting contract trends, delivery KPIs, margin risks, and performance improvement opportunities.
- Contributed to pricing and profitability strategies by analyzing historical fulfillment data, lead times, and resource utilization.
- Managed onboarding documentation and transitional support for new contract awards, ensuring readiness across internal teams.
- Built and maintained relationships with key suppliers and contractors through routine communication on service capabilities and delivery performance.
- Utilized government software & platforms to manage labeling, part traceability, and invoicing workflows.
Internal Sales Representative – Defense, Business & Commercial Aviation
Takata Protection Systems Inc.
Pompano Beach, FL
03.2013 - 02.2017
- Managed global aviation and defense accounts with annual contract values exceeding $5M, supporting clients across military, commercial, and business aviation, as well as ground vehicle programs.
- Oversaw end-to-end sales and fulfillment operations, including RFQs, pricing strategies, PO management, and export logistics while maintaining compliance with delivery KPIs, contractual terms, and regulatory requirements.
- Identified growth opportunities through usage trend analysis and demand forecasting, enabling upselling of spare parts and service packages across Tier 1 defense clients.
- Presented weekly internal briefings highlighting supply risks, lead time challenges, and fulfillment performance to support executive decisions and operational improvements.
- Designed and implemented a patented digital onboarding system that streamlined customer setup, enhanced documentation flow, and increased new client inquiries by 100%.
- Resolved technical and service-related escalations promptly, supporting long-term customer satisfaction and retention.
- Led a full-scale digital branding initiative revamping the company’s website, content, and social presence to boost inbound engagement and visibility.
- Key accounts included U.S. Department of Defense (DoD), Boeing, Airbus, Qantas, BAE Systems, Northrop Grumman, Virgin Galactic, Martin Baker, and General Dynamics.
Shipping Export Specialist
BAE Systems
Fort Lauderdale
10.2010 - 03.2012
- Managed global shipping operations for domestic, international, and defense contracts, including hazardous materials, ensuring compliance with export regulations and delivery timelines.
- Supported high-value shipments to global destinations across military, aerospace, and government sectors, coordinating sensitive loads with urgency and precision.
- Partnered with freight forwarders and 3PL providers to optimize cost structures, improve route planning, and maintain on-time performance.
- Served as the primary liaison for customers, resolving tracking issues, customs delays, and urgent rerouting requests under tight deadlines.
- Utilized systems such as WAWF, VSM/SIR, RFID, and Odyssey to manage documentation, ensure labeling accuracy, and maintain export compliance across all shipments.
Military Production Supervisor – Night Shift
SCHROTH Safety Products
Pompano Beach
01.2007 - 10.2010
- Led a team of 40+ personnel in the manufacturing, assembly, and packaging of aviation and military-grade occupant protection systems for OEM and U.S. Department of Defense contracts.
- Maintained a 95% KPI achievement rate across daily production targets for throughput, quality, and delivery readiness.
- Trained and cross-skilled team members to increase operational flexibility, reduce bottlenecks, and minimize unplanned downtime.
- Improved shift handover procedures to ensure better material accountability and eliminate delays during transitions.
- Enforced strict quality assurance protocols and internal audit standards, ensuring consistent compliance with DoD and internal specifications.
Inventory Associate
Inventory Associate
Pompano Beach
08.2006 - 01.2007
- Supported inventory control and part staging operations for production lines, ensuring timely material flow and stock availability.
- Maintained accurate tracking of serialized components, contributing to improved cycle counts and part reconciliation.
- Investigated inventory discrepancies between physical stock and system records, assisting with root-cause identification.
- Received inbound shipments using barcode scanning systems and updated warehouse inventory systems in real time.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJSkills
- Strong procurement & Vendor Negotiation
- Customer Retention & Upsell Strategy
- Contract lifecycle management
- High-Pressure Decision Making
- Strategic problem-solving skills
- Time-critical material sourcing
- Export Control & Logistics Coordination
- Inventory management strategies
- KPI analysis and reporting
- Tier-1 account management
- Customer service excellence
- Advanced Microsoft Excel and PowerPoint
- Regulatory compliance: FAA, EASA, CUUK, TCCA
- Team mentorship and training
- ERP systems: SAP, Oracle, Sage B2, MaxLRU
- CRM platforms: Salesforce & Zoho
Accomplishments
- 10% costs reduction per order via experienced negotiation process.
- 25% reduction in loading errors by implementing a standard loading procedure via root cause analysis information.
- Lead design, implementation, and management for Schroth Safety Products' online marketing branding project, including website design, social media, and content strategy.
- Owner of the patent for 'Build-A-Belt,' online tool designed to solve a complex onboarding issue at a previous employer, increasing new customer inquiries by 100%.
Languages
English
Native/ Bilingual
Timeline
AOG Buyer / Coordinator
Lufthansa Technik
01.2023 - Current
Operations Supervisor
UPS Supply Chain Solutions
10.2022 - 01.2023
Military Internal Sales & Contract Specialist
SCHROTH Safety Products
02.2017 - 01.2021
Internal Sales Representative – Defense, Business & Commercial Aviation
Takata Protection Systems Inc.
03.2013 - 02.2017
Shipping Export Specialist
BAE Systems
10.2010 - 03.2012
Military Production Supervisor – Night Shift
SCHROTH Safety Products
01.2007 - 10.2010
Inventory Associate
Inventory Associate
08.2006 - 01.2007
High School Diploma -
Passaic County Technical Institute
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