KENDRICK KEEFE ARISTORENAS

• Facilitated maintenance team training procedures to align with company standards.
• Coordinated with vendors to obtain necessary parts and equipment, ensuring minimal delay in addressing client needs related to ATM servicing.
• Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
• Developed strong relationships with clients through clear communication and understanding their specific needs regarding ATM functionality.
• Evaluated systems according to predetermined checklist and noted issues.
• Actively participated in ongoing professional development opportunities to stay abreast of industry trends and advancements in technology relevant to the field of ATM service.
• Serviced [Type] equipment for expedient repair and minimal downtime.
• Trained customer employees and managers on machine use and maintenance.
• Collaborated with cross-functional teams to streamline ATM installation processes and improve overall efficiency.
• Restored data on computers and office machines.
• Supported bank staff with training on proper usage and basic troubleshooting techniques for their respective ATM units.
• Played a key role in the successful deployment of new ATM units at various locations within assigned territory.
• Provided prompt technical support in response to service calls from clients, resulting in quick issue resolution.
• Provided exceptional customer service by addressing client inquiries and concerns related to ATM operations effectively and professionally.
• Maintained accurate records of all service activities performed, providing valuable data for future process improvements.
• Evaluated the effectiveness of current maintenance schedules, adjusting as necessary based on actual machine performance data collected over time.
• Inspected and tested faulty circuit boards and microprocessors.
• Contributed to increased uptime of ATMs by performing preventative maintenance procedures on a consistent basis.
• Reduced costs by proactively identifying opportunities for repair rather than replacement of damaged components during servicing.
• Explained diagnostic findings to customers and outlined repair or service options.
• Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Minimized downtime for ATMs, ensuring efficient cash management and optimal machine performance.
• Performed maintenance duties and safely handled chemicals and solutions.
• Updated and replaced outdated drivers and software for computers and office machines.
• Assisted in identifying potential security risks associated with ATMs, leading to enhanced safety measures being implemented.
• Generated reports for customer service issues and repair records.
• Managed inventory levels efficiently, ensuring adequate availability of spare parts needed for timely repairs or replacements during service visits.
• Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
• Demonstrated expertise in diagnosing hardware and software issues, ensuring smooth operation of ATMs at all times.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
• Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
• Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
• Facilitated maintenance team training procedures to align with company standards.

· Responding to customer installation, maintenance, and service calls promptly and effectively.

· Servicing electromechanical equipment like ATMs within an assigned territory.

· Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support.

· Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters.

· Performing maintenance repair and system overhauls (like modular swaps and unit replacements).

· Managing everything from network faults and traffic, to configuration, security, and remote system access.

· Capturing customer information to complete invoicing.

· Logging all customer calls and activity and tracking all expenses incurred in the delivery of services.

• Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
• Wrote and revised maintenance procedures.
• Suggested specialized fixtures, test equipment and procedures for failure analysis.
• Worked with diverse types of weather and ground conditions.
• Diagnosing problem on-site.
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

· Conducting intermediate level maintenance on assigned products, such as safes, locks, under-counter teller equipment, safe deposit boxes, and vaults

• Completing equipment cleanings as specified by company contracts.
• Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas- Hamilton locks).

· Prioritizing calls and act decisively on behalf of the customer from call origination to call closure.

· Contacting customer with the estimated time of arrival.

• Escalating problems and reassigning calls when appropriate.
• Accurately reporting service data.
• Maintaining positive interaction with the customer during a service call, customer meetings, and while conducting customer training.
• Following key/alarm/combination control processes in assigned area of responsibility.
• Supporting technicians in performing preventative maintenance inspections on conventional products.
• Maintaining parts inventories and anticipate parts required to meet or exceed goals.
• Assist in inventory management for the service team.

• Achieved consistent high-quality output by diligently following work instructions and standard operating procedures.
• Performed assembly of products according to specifications and instructions.
• Minimized errors through rigorous attention to detail when assembling components according to specifications.

· Tasked to provide valuable aid to a wide variety of hardware/software functions of Apple products.

· Install and maintain equipment in addition to technical support.

· Ensured confidentiality, regulations and compliances are met in when testing customer's Iphones, Ipads, Ipods, iMacs.

· Assisted Trainers/Leads of Apple with collection of Apple products and regular maintenance of the center.

· Completed various reports and audits of tested Apple products.

· Handled customer's Apple product and repairing it following the procedures given by the engineers accurately.

· Responsible for the repair, preventative maintenance and routine maintenance of all slot machines and slot related items.

· Perform moves, installs, overhauls and configure slot machines as directed by management.

· Participates in Slot Department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions and upgrades.

· Verifies that all slot games communicate accurately with internal systems for accounting purposes, researches and resolves issues that arise with same.

· Responsible for maintaining a strict level of confidentiality.

· Expected to demonstrate increased proficiency in the use of all test equipment provided by the department.

· Responsible for maintaining a dependable work attendance record in accordance with the established company policies.

· Knowledge of local jurisdiction gaming laws (Federal, Tribal, etc.) and attendant regulations as well as the company’s internal controls, policies, and procedures.

· Brings disputes and unusual guest activities and/or behavior to the attention of management.

· Assists in ensuring machine integrity when jackpots occur and at other times as requested.

· Assists slot attendants in verifying jackpots as needed.

· Encourages mutual respect, dignity and integrity with all employees and guests, promotes positive customer service by use of the company’s service culture WEEA (Welcoming, Engaging, Enthusiastic and Appreciative).

· Maintains knowledge of all current property promotions.

• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
• Inspected, shuffled, and delivered cards to guests in play at gaming table.
• Prepared players to join games by explaining rules and exchanging money for chips.

· Smiles, makes eye contact, greets customers, thanks customers for tokes and wishing players “good luck” when they leave their assigned table.

· Shuffles and deals cards as required for the play of the assigned game.

· Applies knowledge of dealing procedures according to house rules to preserve the security and integrity of games.

· Exchanges paper currency for gaming chips.

· Pays winning bets and collects losing bets.

· Maintains chip tray at table in orderly fashion.

· Notifies supervisor of any irregularities noticed.

· Answers questions or inquiries from players.

· Performs other duties as assigned by an immediate supervisor or manager.

• Adhere to all company and departmental policies and procedures.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with departmental and casino standards and programs.
• Maintain game integrity, protect casino assets, and assist guests in understanding the rules.
• Utilize the chain of command to report information that may affect company goals.

• Achieved consistent high-quality output by diligently following work instructions and standard operating procedures.
• Performed assembly of products according to specifications and instructions.
• Minimized errors through rigorous attention to detail when assembling components according to specifications.

· Tasked to provide valuable aid to a wide variety of hardware/software functions of Apple products.

· Install and maintain equipment in addition to technical support.

· Ensured confidentiality, regulations and compliances are met in when testing customer's Iphones, Ipads, Ipods, iMacs.

· Assisted Trainers/Leads of Apple with collection of Apple products and regular maintenance of the center.

· Completed various reports and audits of tested Apple products.

· Handled customer's Apple product and repairing it following the procedures given by the engineers accurately.