Summary
Overview
Work History
Education
Skills
Timeline
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Dasha Belcher

Little Rock ,AR

Summary

Adept at license management and fostering professional relationships, I excelled in roles at the Board of Nursing and other prestigious organizations. My expertise in cross-functional coordination and problem-solving, coupled with a knack for effective communication, drove significant operational efficiencies. Achievements include streamlining licensing processes and enhancing customer service standards.

Overview

7
7
years of professional experience

Work History

Licensed Coordinator

Board of Nursing
07.2024 - Current
  • Maintained comprehensive records of all licensing activities, facilitating audits and ensuring transparency in operations.
  • Facilitated cross-departmental collaboration on projects requiring multiple licenses to expedite time-to-market for new products or services.
  • Ensured seamless transitions during mergers or acquisitions by diligently managing license transfer processes between entities.
  • Developed training materials for new License Coordinators, promoting consistent best practices across the team.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.

Administrative Assistant

Department of Revenue
10.2021 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Transportation Specialist

CADC
02.2019 - 10.2021
  • Coordinated schedules and communicated changes to customers.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Developed strong relationships with vendors and clients, resulting in increased business opportunities.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.
  • Optimized fleet maintenance schedules to reduce downtime and extend asset life spans.

Dispatcher

Warren Police Department
07.2018 - 02.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Customer Service Representative

Walgreens
05.2018 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.

Education

Diploma -

Warren High
Warren AR

Associate -

Pulaski Technical College
North Little Rock, AR

Skills

  • License management
  • Intellectual property
  • Cross-functional coordination
  • Legal research
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility

Timeline

Licensed Coordinator

Board of Nursing
07.2024 - Current

Administrative Assistant

Department of Revenue
10.2021 - 07.2024

Transportation Specialist

CADC
02.2019 - 10.2021

Dispatcher

Warren Police Department
07.2018 - 02.2019

Customer Service Representative

Walgreens
05.2018 - 11.2018

Diploma -

Warren High

Associate -

Pulaski Technical College

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Dasha Belcher