DASHA BRINSON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Roy Maas Youth Alternatives
Boerne, TX
10.2021 - 07.2022
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Conducted individual therapy and group therapy sessions for children age seven to seventeen.
Customer Service Representative
Becton Dickinson & Company
San Antonio, United States
09.2017 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mental Health Specialist
Beyond Words Inc.
Ruston, LA
01.2016 - 03.2017
- Documented client progress in confidential files.
- Communicated with clients to develop social and psychiatric observations.
- Maintained caseload of seven active clients and seven clients within assessment phase.
- Offered and documented treatment consent forms in patient health records.
Office Manager
True Visions Inc.
Monroe, LA
10.2012 - 12.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations.
- Coordinated special projects and managed schedules.
Customer Service Representative
JPMorgan Chase
Monroe, LA
12.2008 - 04.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Assistant Prosecution Clerk
District Attorney's Office
Monroe, LA
02.2005 - 04.2007
- Provided support with the issuing and recalling of warrants for defendants committing check fraud.
- Assisted with the scheduling of court dates for arraignments, hearings and trials.
- Facilitated with the filing and copying of court dockets.
- Made copies of bonds and mailed to defendants attorneys
Education
Master of Science - Licensed Professional Counseling
Grand Canyon University
Phoenix, AZ07.2022
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA12.2004
Skills
- Client Management
- Mental Health Support
- Positive Reinforcement Strategies
- Group Activities
- Case Notes
- Social Skills
- Crisis Resolution
Timeline
Clinical Mental Health Counseling Intern
Roy Maas Youth Alternatives
10.2021 - 07.2022
Customer Service Representative
Becton Dickinson & Company
09.2017 - 10.2020
Mental Health Specialist
Beyond Words Inc.
01.2016 - 03.2017
Office Manager
True Visions Inc.
10.2012 - 12.2015
Customer Service Representative
JPMorgan Chase
12.2008 - 04.2010
Assistant Prosecution Clerk
District Attorney's Office
02.2005 - 04.2007
Master of Science - Licensed Professional Counseling
Grand Canyon University
Bachelor of Science - Criminal Justice
Grambling State University
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