Dasha Castillo
Douglasville,GA
Summary
Knowledgeable Manager of Operations with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
10
10
years of professional experience
Work History
Manager of Operations
American Freight Furniture and Mattress
North Charleston, SC
11.2013 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared reports summarizing operational results against established goals and objectives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Hired and onboarded team members to meet immediate and expected demand.
- Implemented systems for tracking operational performance metrics.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and coordinated products, services and sales activities.
- Monitored inventory levels and communicated needs to management staff.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Leveraged suito,microstragegy,point of sales and finance skills to input and compile data gathered from various sources.
- Completed sales order tickets and processed client-requested transactions.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Interviewed and hired talented individuals to add value to marketing team.
Education
GED -
Trident Technical College
Charleston, SC04-1998
Skills
- Training & Development
- Friendly, Positive Attitude
- Organization and Time Management
- Multitasking
- Flexible and Adaptable
- Team Building
- Dependable and Responsible
- Networking
- Problem-Solving
- Computer Skills
- Self-Directed
- Active Listening
- Supervision and Leadership
- Inventory Management
- Sales Tracking
- Performance Improvement
- Business Growth Initiatives
- Price Structuring
Accomplishments
I received 9 Acheivement awards for selling over $750,000 worth of funiture within 10 years.
Timeline
Manager of Operations
American Freight Furniture and Mattress
11.2013 - Current
GED -
Trident Technical College