Dasha Jackson
Little Rock,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 2 years of administrative and customer service experience.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
A-line
07.2024 - Current
- Provided 3+ years of excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Set up appointments with interested customers according to schedule availability.
- Acted as reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Account Review Administrator
Walmart.com
06.2023 - 07.2024
- Provided 1+ Year of comprehensive reporting on account review metrics, supporting management's decision-making processes.
- Established strong working relationships with cross-functional teams to ensure seamless coordination during account review process.
- Optimized account review turnaround times, prioritizing urgent cases to support business objectives and client needs.
- Managed high volumes of account reviews for prompt, accurate completion, ensuring customer satisfaction and operational excellence.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
09.2021 - 06.2023
- Managed release of information process for 2+ years safeguarding sensitive patient data while adhering to legal requirements.
- Implemented quality control measures within department, resulting in improved accuracy rates in medical record keeping.
- Trained fellow technicians on best practices for managing health information, fostering high-performance team environment.
- Acted as liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Troubleshooter
Gainwell Technology's
01.2019 - 09.2021
- Enhanced customer satisfaction with timely resolution of complex technical problems.
- Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
- Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
- Served as subject matter expert on key technologies, assisting colleagues with challenging technical problems.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
- Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
- Reduced equipment failures through implementation of preventive maintenance schedules.
- Improved system efficiency by diagnosing and resolving technical issues promptly.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed over 50 calls Providing the best customer survive and Best resolutions for customers.
Education
High School Diploma -
Central High School
Little Rock, AR05.2017
Skills
- Meeting deadlines
- Remote Work Capabilities
- Accuracy and Precision
- Computer Literate Operations
- MS Office
- Costumer Service
- Expert
- Fast Learner
- Technical Support
- Communication
- Conflict & Dispute
- Scheduling
- Active Listing
- Time management
- Multitasker
Timeline
Appointment Scheduler
A-line
07.2024 - Current
Account Review Administrator
Walmart.com
06.2023 - 07.2024
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
09.2021 - 06.2023
Troubleshooter
Gainwell Technology's
01.2019 - 09.2021
High School Diploma -
Central High School