Dasha Kostrytska
Sarasota,FL
Summary
Proficient in overseeing customer orders and inventory management, ensuring prompt product delivery. Expertise in supply chain processes, with a strong emphasis on data analysis and problem resolution. Proven ability to enhance order processing workflows, resulting in higher customer satisfaction ratings. Demonstrates strong organizational skills and multitasking abilities, effectively managing tight deadlines and contributing to operational improvements.
Overview
3
3
years of professional experience
Work History
Order Management Specialist
Markysgourmet
Miami, FL
07.2023 - 09.2024
- Pulled correct product from inventory to pack into appropriate box for customers.
- Collaborated with warehouse staff to coordinate shipments and deliveries according to customer specifications.
- Operated handheld scanners and computer terminals to document updates.
- Reviewed customer orders for accuracy and completeness prior to processing.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
- Worked with cross-functional teams to achieve goals.
Supervisor
CT-Med
Lviv, Ukraine
05.2021 - 03.2023
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Bachelor - Languages
LNU I.Franka
Lviv Ukraine 05-2023
High School Diploma -
School Number 1
Truskavets Ukraine 05-2018
Skills
- Multitasking
- Warehouse experience
- Purchase order management
- Quality inspection
- Releasing orders
- Filing systems
- Document review
- Invoice processing
- Order verification
- Tracking packages
- Managing returns
- Inventory management
- Order processing
- Customer communication
- Team collaboration
- Sales support
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Database management
- Cash handling
- Review orders
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Elementary
Affiliations
- Fashion and beauty stylist
- Tennis coach
- Fitness coach
Timeline
Order Management Specialist
Markysgourmet
07.2023 - 09.2024
Supervisor
CT-Med
05.2021 - 03.2023
Bachelor - Languages
LNU I.Franka
High School Diploma -
School Number 1