Da’Sha N. Shannon
Union City,GA
Summary
To obtain a position with a progressive organization wherein I may utilize my experience and abilities to advance in a position through merit.
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
Catalis
08.2019 - Current
- Creates customer support strategies to increase customer retention.
- Coach team members to deliver hospitable, professional service while adhering to set service models.
- Coaches employees through day-to-day work and complex problems.
- Actively supports service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Evaluates individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Enhance team productivity through regular coaching, feedback, and performance evaluations.
- Responds to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Completed bi-weekly payroll for 20 employees.
Environmental Services Technician
Northside Hospital
03.2017 - 08.2019
- Responsible for cleaning and disinfecting services of all patient rooms, procedure areas.
- Follow safety procedures with industrial cleaners and chemicals.
- Refill paper products as needed.
- Receive and follow cleaning assignments as assigned and performance standards.
- Performed environmental site assessments and provided remediation recommendations.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Environmental Services Technician
Piedmont Hospital
11.2016 - 05.2017
- Responsible for safety and cleanliness of the hospital.
- Received and followed cleaning assignments as assigned.
- Cleaned assigned patient rooms and common area.
- Reported damage to maintenance.
- Followed safety procedures with industrial cleaners and chemicals.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
Lead Environmental Services
Brittany Maids
06.2009 - 09.2012
- Planned and organized daily work routine and met all work deadlines
- Assigned tasks to workers and inspected completed work for performance standards
- Resolved employee problems or escalated problems to Supervisor
- Engaged in cleaning and maintaining residential premises
Cashier
Wal-Mart
09.2010 - 04.2012
- Assisted customers with purchases by operating cash register and credit card transactions.
- Checked prices on merchandise
- Handled large volumes of financial transactions
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree - Political Science And Government
Southern New Hampshire University
Hooksett, NH03-2027
Cosmetology
Arnold Patrick's University of Cosmetology
Forest Park, GA01.2012
High School Diploma -
Tri Cities High School
East Point, GA05.2009
Skills
- Call monitoring
- Empathy and patience
- Customer service
- Problem-solving
SUMMARY OF QUALIFICATIONS
- Excellent customer service skills.
- Excellent communicating and multitasking skills
- Skilled at managing responsibilities.
- Computer skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet/Web Skills
Timeline
Customer Service Supervisor
Catalis
08.2019 - Current
Environmental Services Technician
Northside Hospital
03.2017 - 08.2019
Environmental Services Technician
Piedmont Hospital
11.2016 - 05.2017
Cashier
Wal-Mart
09.2010 - 04.2012
Lead Environmental Services
Brittany Maids
06.2009 - 09.2012
No Degree - Political Science And Government
Southern New Hampshire University
Cosmetology
Arnold Patrick's University of Cosmetology
High School Diploma -
Tri Cities High School