DaSha Parran
1250 Donnelly Rd,GA
Summary
Accomplished Bartender with a track record of enhancing customer satisfaction and loyalty at Lux Lounge, adept in liquor, beer, and wine knowledge, and possessing an engaging personality. Excelled in upselling, increasing revenues, and fostering a service-oriented mindset, while training over 15 bartenders in customer service excellence and compliance. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Esco Bar and Tappas
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Banquet Bartender
Exquisite Bar Staffing
03.2017 - Current
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
Bartender
Lux Lounge
12.2019 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained 15-20 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Education
No Degree - Massage Therapy
Baltimore School Of Massage
Baltimore, MD06.2014
Bachelor of Science - Business Management And Marketing
Howard University
Washington, DC06.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Handling Difficult Customers
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Suggestive Selling
Certification
- TAM &ABC Training - Expires 12/25/2025
Timeline
Bartender
Esco Bar and Tappas
07.2024 - Current
Bartender
Lux Lounge
12.2019 - 06.2024
Banquet Bartender
Exquisite Bar Staffing
03.2017 - Current
No Degree - Massage Therapy
Baltimore School Of Massage
Bachelor of Science - Business Management And Marketing
Howard University
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