Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da'sha Pork

Florissant,MO

Summary

Performance – driven Manager with more than 15 years of extensive experience applying diverse hospitality management skills in various roles. Skilled at directing all facets of the daily operations, including ensuring all shifts are fully staffed and implementing innovative guest interaction policies. Proven effectiveness at cultivating strong relationships with hotel staff, managers, vendors and clients. Team-oriented self-starter who is an exceptional communicator passionate about fostering positive team oriented results. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.

Overview

9
9
years of professional experience

Work History

Regional Operations Manager

Frontdesk Inc
02.2023 - Current
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Traveled to under performing markets to help increase performance.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Negotiated contracts and agreements to optimize cost savings and efficiency.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.

STL Strategy & Operations Manager

Frontdesk Inc
03.2022 - 02.2023
  • Team Development
  • Hold City Manager accountable to metrics performance.
  • Moving metrics to ensure we are meeting quarterly and annual goals
  • Identify, Discuss, solve to drive efficiencies within operation
  • Coach and counsel City managers on your team towards success
  • Help city managers build 5 star cleaning teams and develop top performers
  • Represent and advocate for City Managers needs and objectives within Frontdesk
  • Identify exceptional talent for movement along FD operations
  • Hold 1-1s biweekly and Monthly Team Meetings
  • Travel to underperforming markets once quarterly
  • Traveling will be as needed but will not exceed 90%
  • Financial Leadership
  • Hold teams accountable to managing their Profit and Loss statements and to meeting key expense metrics
  • Identify opportunities to roll out initiatives to meet and exceed goals and use operational tools to monitor costs
  • Provide regular feedback based on analysis of key metrics for financial growth, including but not limited to, Profit and Loss Statements, weekly financial expense reports, laundry, and labor budgets
  • Strategy
  • Guide and set goals for team/s using EOS framework
  • Identify operational weaknesses and help improve or innovate processes
  • Build, maintain, communicate, and present detailed reporting
  • Present models, findings and insights to senior management to drive business decisions
  • Collaborate with local teams and HQ to assist in marketing, product development, sales, and other company wide functions

STL City Manager

Frontdesk Inc
10.2019 - 03.2022
  • Building and managing in-house team of cleaners
  • Managing inventory of operational supplies
  • Overseeing upkeep and maintenance for Frontdesk properties
  • Onsite guest communications and troubleshooting
  • Primary point of contact for property manager communications
  • Assisting with furnishing of new units
  • Project Management as assigned, including expansion of other core business operations.

General Manager / Director of Operations

Inner Circle Management Company
08.2014 - 09.2019
  • Task Management and Prioritization
  • Team building through sold leadership
  • Effective cost control and implementation
  • Manage hotel operations for a 440-room hotel with 18,000 sq
  • Ft
  • Of conference space, restaurant and bar
  • Develop and implement strategies for promoting services/brand activities in order to attract clients
  • Respond to client enquiries and assist with resolution of client problems
  • Oversee recruitment and training of hotel staff to ensure a capable workforce
  • Conduct negotiations with contractors and suppliers to reach fair bargain for materials and services
  • Collect payments and record all expenditure and generated revenue
  • Set and adjust rates for different services according to their quality level
  • Monitor accounts receivable, accounts payable, and purchase requisitions of each hotel department
  • Worked on several task force projects for varies hotel projects
  • Schedule staff according to labor standards and forecasted occupancy
  • Coordinating departmental initiatives and policies
  • Human Resources

Event Sales Manager

Incredible Pizza Company
02.2014 - 08.2014
  • Meet and exceed monthly, quarterly and yearly financial goals
  • Negotiate and close contracts
  • Develop strategic and promotional plans to drive Special Event/Rental sales for venue/region to reach/exceed annual goals
  • Plan to include strategic initiatives, competitive analysis, insights on new areas of opportunity, etc
  • Create collateral for outlet special events
  • Monitors changes in sales / special events industry and develop strategies to improve and adjust to those changes
  • Evaluate / identify potential business from new clients for both local market venues
  • Actively participate in training and development programs and maximize opportunities for self-development

Education

High School Diploma -

Florissant Valley Community College

Skills

  • Travel Arrangements
  • Organization Employee performance reviews
  • Attention to detail Communication skills
  • Event Planning and Execution Community outreach
  • Marketing MS Office, Excel, PowerPoint Self
  • Strategic Vision
  • Finance and Accounting Oversight
  • Payroll Administration and Timekeeping
  • Budget Controls
  • Improve Performance
  • Excellent Interpersonal Skills
  • Outstanding Communication Skills
  • Inventory Monitoring
  • Expense Tracking
  • Customer and Vendor Relations
  • Manage Operations
  • Hiring and Onboarding
  • Operations Oversight
  • Management Training
  • Knowledge of Performance Tracking
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation

Timeline

Regional Operations Manager

Frontdesk Inc
02.2023 - Current

STL Strategy & Operations Manager

Frontdesk Inc
03.2022 - 02.2023

STL City Manager

Frontdesk Inc
10.2019 - 03.2022

General Manager / Director of Operations

Inner Circle Management Company
08.2014 - 09.2019

Event Sales Manager

Incredible Pizza Company
02.2014 - 08.2014

High School Diploma -

Florissant Valley Community College

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Da'sha Pork