Dasha Rogers
Mobile,AL
Summary
At Afni Call Center, I excelled as a Customer Service Representative, enhancing client retention and loyalty through empathetic problem-solving and exceptional communication. My proficiency in technology and critical thinking allowed me to manage disputes effectively, ensuring customer satisfaction and positive feedback. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Afni Call Center
10.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Hs Diploma -
Ben C Rain High School
Mobile, AL05.2017
Skills
- Customer Service
- Problem-solving abilities
- Computer proficiency
- Call management
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Afni Call Center
10.2023 - Current
Hs Diploma -
Ben C Rain High School
Similar Profiles
Jesus Eduardo Castillo De La CruzJesus Eduardo Castillo De La Cruz
Customer Service Representative at Afni Call CenterCustomer Service Representative at Afni Call Center
J'lah FarleyJ'lah Farley
Customer Service Representative at Afni Call CenterCustomer Service Representative at Afni Call Center
Ah'shlynn BerndtAh'shlynn Berndt
Customer Service Representative at Afni Call CenterCustomer Service Representative at Afni Call Center
Kristin WhiteKristin White
Customer Service Representative at Afni Call CenterCustomer Service Representative at Afni Call Center
KRISTEN WHITEKRISTEN WHITE
Next Steps Content Writer at Church of the HighlandsNext Steps Content Writer at Church of the Highlands