DASHA SBITNEVA
Millbrae,CA
Summary
A compassionate individual who is dedicated to providing genuine and caring service while creating personal connections. Striving to create a memorable experience by demonstrating empathy and kindness. Ready to embark a new journey, tackle on new challenges with flexibility and the desire to learn new skills while advancing my career in the skies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
03.2023 - Current
- Completed 7 1/2 week training.
- Ensured comfort, safety, and security of all passengers by utilizing a client-centered work ethic.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Customer Service Associate
Anthem Coffee & Tea
05.2022 - 03.2023
- Provided excellent customer service in a fast pace environment ensuring guest orders are correct
- Prepared and/or served a variety of hot and cold beverages including coffee, espresso drinks, blended drinks, and teas
- Maintained a clean and safe work environment at all times.
Flight Attendant
Horizon Air
02.2020 - 07.2020
- Completed a 4-week training on Bombardier Q400 and Embraer 175
- Conducted preflight safety checks on cabin emergency equipment, including safety briefing of passengers before flight
- Attend to the needs and requests of all travelers, prioritizing safety in all flights
- Complied with company policies and procedures to complete all onboard duties for each position assigned.
Traveling Marketing/Treatment Coordinator
Novel Orthodontics
05.2017 - 01.2020
- Established new and maintained existing long-term client relations by developing open and positive dialogue, ensuring high quality service, and following up
- Planned and implemented innovative strategies to meet goals and increase long term profitability
- Held interviews with patients to hear concerns, gather health history, and understand objectives to provide quality care
- Received, responded to and resolved patient issues or complaints in a timely and efficient manner.
Front Desk Coordinator / Manager
Massage Time Spa
09.2016 - 09.2017
- Maintained staff by recruiting, selecting, orienting, and training employees
- Developed, coordinated, and enforced new systems, policies, procedures, and productivity standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Education
High School Diploma -
Puyallup High School
Puyallup, WASkills
- Teamwork
- Adaptable and Flexible
- Communication
- Leadership
- Flight safety
- Customer Service
- Hospitality service expertise
- Crew Coordination
- Marketing
- Cultural Awareness
- Guest Services
- Training and coaching
Certification
Flight Attendant FAA Certificate
Life Philosophy
Do not fear failure but rather fear not trying.
Passions Hobbies
- Traveling
- Photography
- Health / Wellness
- Cooking
- Coffee
- Interior Design
Languages
Ukrainian/Russian
Native or Bilingual
Timeline
Flight Attendant
United Airlines
03.2023 - Current
Customer Service Associate
Anthem Coffee & Tea
05.2022 - 03.2023
Flight Attendant
Horizon Air
02.2020 - 07.2020
Traveling Marketing/Treatment Coordinator
Novel Orthodontics
05.2017 - 01.2020
Front Desk Coordinator / Manager
Massage Time Spa
09.2016 - 09.2017
High School Diploma -
Puyallup High School