Dasha Williams
Tulsa
Summary
Dynamic front desk receptionist with a proven track record at Ascension Medical Group, excelling in customer service and appointment scheduling. Recognized for enhancing visitor experiences and efficiently managing high call volumes, showcasing strong problem-solving skills and meticulous attention to detail. Committed to fostering a welcoming environment and ensuring seamless operations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Ascension Medical Group
12.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Phone Operator
Ascension St. John Hospital
09.2019 - 12.2021
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
High School Diploma -
Union High School
Tulsa, OK05-2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Scheduling
- Appointment scheduling
Timeline
Front Desk Receptionist
Ascension Medical Group
12.2021 - Current
Phone Operator
Ascension St. John Hospital
09.2019 - 12.2021
High School Diploma -
Union High School
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