Dasha Winborne
Virginia Beach,VA
Summary
Customer-oriented, strategic-thinking sales professional with over 6 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Truist
Virginia Beach , VA
12.2023 - Current
- Exercises advanced proficiency with routine client maintenance requests, problem resolution, and advanced sales functions regarding deposit, credit, convenience, and other product and service lines.
- . Contributes to meeting or exceeding client service, as well as individual and branch sales targets, by offering products and services with a focus on developing, expanding, and retaining relationships.
- Supports team sales process by conducting consultative conversations and acting upon, or referring, more complex client needs or financial goals to other internal specialists.
- Adheres to internal controls, operational procedures, and risk management policies.
Merchant Services Representative
Towne Bank
Suffolk, VA
03.2023 - 09.2023
- Use technical expertise to handle escalated customer service issues, execution of services, software research and implementation, and equipment inventory.
- Train new support on technical solutions delivery, pricing, onboarding, client activation, and client retention.
- Develop and maintain a comprehensive knowledge of all applicable hardware and software solutions, third-party VAR/ISV applications, payment gateway solutions, connectivity options and all other payment related applications.
- Assist Merchant Sales and Operations Manager in generating revenue, managing expenses, reconciling general ledger accounts, processing monthly reports, and meeting income margin goals set by Senior Management.
- Complete vendor management and compliance reviews.
Financial Solutions Representative II
Chartway Federal Credit Union
Virginia Beach, VA
04.2020 - 10.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Reviewed loan agreements to confirm completeness and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Escalations Specialist, Compliance
Capital One
Chesapeake, VA
07.2018 - 04.2021
- Analyzed data from multiple sources to systematically document work and results.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Handled irate customers smoothly to achieve performance targets.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Technical Support Representative/Supervisor
Capital One
Chesapeake, VA
07.2018 - 06.2020
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Helped customers open and close accounts, apply for loans, and make sound financial decisions.
- Helped customers understand and use mobile applications and online banking.
- Trained and coached less experienced team members in procedures, compliance standards, and performance strategies.
Account Resolution Specialist
Portfolio Recovery Associates
Norfolk, VA
09.2016 - 01.2017
- Located and monitored overdue accounts using billing system to begin collections process.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Prepared documentation required for collection and repossession activities.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2016
NMLS
2149385Skills
- Collections Proficiency
- Experience in merchant, banking & finance industry
- Financial History Analysis
- Creditworthiness Determination
- Attention to Detail
- Data Management
- Training & Development
- Sales and Marketing
- Verbal and Written Communication
- Business Leadership
- Strong operations and system knowledge
Timeline
Relationship Banker
Truist
12.2023 - Current
Merchant Services Representative
Towne Bank
03.2023 - 09.2023
Financial Solutions Representative II
Chartway Federal Credit Union
04.2020 - 10.2022
Escalations Specialist, Compliance
Capital One
07.2018 - 04.2021
Technical Support Representative/Supervisor
Capital One
07.2018 - 06.2020
Account Resolution Specialist
Portfolio Recovery Associates
09.2016 - 01.2017
High School Diploma -
Landstown High School
NMLS