Dashae Buchanan
Thonotosassa,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Cici's Pizza
Columbia, SC
12.2021 - 07.2025
- Managed daily operations and ensured smooth pizza preparation and delivery.
- Trained and supervised staff on food safety and customer service protocols.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Implemented quality control measures for food preparation and presentation standards.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Coordinated promotional events to enhance community engagement and sales growth.
- Maintained cleanliness and organization of work areas, complying with health regulations.
- Informed customers of delayed food items and offered estimated times to fill orders.
- Evaluated performance of kitchen staff on a regular basis.
- Established relationships with local businesses as potential customers.
- Organized catering events for large groups throughout the community.
- Conducted weekly team meetings to discuss goals and objectives.
- Hired, trained, supervised, and evaluated staff members.
- Served customers by phone to take orders and answer product or service questions.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Reviewed daily task list with employees and assigned tasks for completion.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Spa Associate
Hand and Stone Massage and Facial spa
Columbia, SC
04.2021 - 06.2021
- Assisted clients with service selection and appointment scheduling.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Provided exceptional customer service to enhance client experience.
- Educated clients on spa services, products, and aftercare routines.
- Handled cash transactions and processed payments efficiently at the front desk.
- Promoted spa membership programs to increase client retention and engagement.
- Participated in promotional activities designed to increase sales revenue.
- Delivered excellent customer service at all times while interacting with guests.
- Provided feedback on product lines and suggested new products based on client requests.
- Maintained an organized work area to ensure a pleasant atmosphere for clients.
- Greeted guests upon arrival and determined their needs.
- Ensured that all areas are cleaned and properly stocked prior to opening and closing shifts.
- Ensured that clients were comfortable throughout their treatment sessions.
- Provided detailed information on spa services and packages.
- Developed professional relationships with clients to ensure repeat business opportunities.
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries.
- Assisted spa technicians with room set-up.
- Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
Server
Longhorn Steakhouse
Columbia, SC
08.2020 - 10.2020
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered exceptional service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer orders and payments efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
Server
Carrabba's Italian Grill
Columbia, SC
10.2018 - 01.2020
- Delivered exceptional service to guests in a fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Recommended menu items based on customer preferences and dietary needs.
- Set up dining areas for special events, ensuring attention to detail and presentation.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Front Desk Assistant
crystal pools LLC
Columbia, SC
08.2019 - 10.2019
- Greeted visitors and clients at reception area, ensuring a welcoming environment.
- Scheduled appointments and coordinated bookings for services offered by the company.
- Maintained cleanliness and organization of front desk area and waiting room spaces.
- Provided information about services, pricing, and promotions to potential customers.
- Monitored water quality and chemical levels to ensure safe swimming conditions.
- Collaborated with maintenance staff to address facility issues promptly.
- Reported any damages or repairs needed immediately to management staff.
Education
High School Diploma -
Irmo High
Columbia, SC06-2017
Skills
- Staff training
- Quality control
- Customer service
- Operations management
- Event coordination
- Scheduling management
- Food safety compliance
- Sales promotion
- Problem solving
- Team leadership
- Time management
- Conflict resolution
- Communication skills
Timeline
Manager
Cici's Pizza
12.2021 - 07.2025
Spa Associate
Hand and Stone Massage and Facial spa
04.2021 - 06.2021
Server
Longhorn Steakhouse
08.2020 - 10.2020
Front Desk Assistant
crystal pools LLC
08.2019 - 10.2019
Server
Carrabba's Italian Grill
10.2018 - 01.2020
High School Diploma -
Irmo High
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