Dashaie Williams-Strider
Columbus,OH
Summary
Healthcare professional with extensive experience in addressing patient physical and mental needs. Proven ability to manage budgets efficiently while maintaining high standards of care. Strong interpersonal and communication skills enhance collaboration with patients and healthcare teams. Proficient in equipment usage and maintenance, ensuring optimal operational efficiency.
Overview
14
14
years of professional experience
Work History
Patient Care Assistant
Nationwide Children's Hospital
Columbus, OH
06.2024 - Current
- Coordinated daily patient monitoring and care with healthcare team to ensure optimal health outcomes.
- Recorded vital signs and promptly communicated changes to nursing staff, ensuring immediate attention to patient needs.
- Supported patients with hygiene, mobility, and positioning in alignment with care plans to enhance comfort and dignity.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Educated patients and families on available health management resources for effective care.
- Responded promptly to call lights to ensure timely assistance for patient needs.
Patient Support Associate
OhioHealth Riverside Methodist Hospital
Columbus, OH
06.2023 - 02.2026
- Documented vital signs and reported changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Provided emotional support to patients, fostering a compassionate environment.
- Prepared equipment and supplies for medical procedures and treatments.
- Reported any changes in patient condition to the supervising nurse immediately.
Customer Service Representative
Alliance Data
Columbus, OH
02.2017 - 06.2023
- Efficiently resolved customer inquiries and issues to enhance satisfaction.
- Guided customers in account management while delivering detailed product information to support informed decisions.
- Handled escalated complaints with professionalism and empathy, ensuring resolution.
- Trained new team members on customer service protocols, enhancing team readiness and operational efficiency.
- Processed transactions while maintaining accurate records of customer interactions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Delivered insights to management on common customer issues and trends, contributing to improved service strategies.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
Customer Service Representative
Nationwide Insurance Company
Columbus, Ohio
05.2014 - 02.2017
- Resolved customer inquiries and issues to improve overall satisfaction ratings.
- Handled escalated complaints with professionalism to ensure customer retention.
- Assisted customers with account management and provided accurate product information.
- Trained new team members on customer service protocols and systems.
- Maintained detailed records of customer interactions for future reference.
- Updated databases with accurate customer data to support service continuity.
- Collected deposits or payments and facilitated billing arrangements.
Cashier
CVS Pharmacy
Columbus, Ohio
03.2013 - 01.2017
- Managed cash register operations, handling cash and credit transactions seamlessly.
- Processed customer transactions with high accuracy, enhancing customer satisfaction at retail pharmacy.
- Operated POS system for payment processing, issuing receipts and providing change.
- Assisted customers with inquiries and provided tailored recommendations for over-the-counter medications, improving their shopping experience.
- Addressed customer concerns promptly, resolving issues to ensure satisfaction.
- Collaborated with team members to streamline store operations during peak hours, ensuring efficient service delivery.
- Trained new cashiers on store policies and best practices in customer service.
- Supported inventory management by restocking shelves and monitoring product levels.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH06-2012
Skills
- Insurance practices
- Training and development
- Attention to detail
- Problem solving
- Safety compliance
- Mobility assistance
- Pediatric care
- Patient monitoring
- Vital signs recording
- Multidisciplinary collaboration
- Emotional support
- Health education
- Conflict resolution and mediation
- Team collaboration
- Time management
- Effective communication
Timeline
Patient Care Assistant
Nationwide Children's Hospital
06.2024 - Current
Patient Support Associate
OhioHealth Riverside Methodist Hospital
06.2023 - 02.2026
Customer Service Representative
Alliance Data
02.2017 - 06.2023
Customer Service Representative
Nationwide Insurance Company
05.2014 - 02.2017
Cashier
CVS Pharmacy
03.2013 - 01.2017
High School Diploma -
Marion Franklin High School