Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dashanae Boykins-Conway

Cleveland,OH

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Proffesional Caregiver

NCC Solutions
10.2022 - Current
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.

Cashier Team Leader

Raising Cane's Restaurants
01.2021 - 12.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Home Health Aide

Home Helpers LLC
01.2020 - 03.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.

Inbound Call Center Representative

Dial America
08.2019 - 10.2020
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Built positive relationships with customers by providing exceptional customer service.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Provided customers with product information and answered inquiries to provide top-quality service.
  • Followed standard operating procedures when handling customer problems and complaints.

Education

High School Diploma -

Invictus High School
Cleveland, OH
06.2023

Skills

  • Progress Documentation
  • Basic Housekeeping
  • Documentation
  • ADL Assistance

Certification

  • First Aid/CPR Certified

Timeline

Direct Support Proffesional Caregiver

NCC Solutions
10.2022 - Current

Cashier Team Leader

Raising Cane's Restaurants
01.2021 - 12.2021

Home Health Aide

Home Helpers LLC
01.2020 - 03.2021

Inbound Call Center Representative

Dial America
08.2019 - 10.2020

High School Diploma -

Invictus High School

Similar Profiles

CREATE PROFILE
Dashanae Boykins-Conway