Dashanae Mccurry
Lorain
Summary
Dynamic Billing Specialist with proven expertise at BGE, adept at resolving discrepancies and enhancing billing accuracy. Skilled in data analysis and customer service, I effectively reconciled accounts and streamlined payment processes. A strong team leader, I trained sales teams to optimize performance and improve compliance with corporate standards.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Billing Specialist
BGE, Baltimore Gas & Electric
06.2020 - 03.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Team Leader, Sales Operations
The Solution Center
10.2018 - 05.2020
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Education
Western Governors University
Salt Lake City, UT01-2026
Skills
- Business operations support
- Data statement analysis
- Billing cycle management
- Payment posting
- Account information updates
- Inbound and outbound calling
- Customer service
- Data entry
- Multi-task management
- Order fulfillment
- Microsoft Excel
- Account management
- CRM software
- Customer relationship management (CRM)
- Data collection
- Telecommunications support expertise
Certification
- PT - Phlebotomy Technician
Timeline
Billing Specialist
BGE, Baltimore Gas & Electric
06.2020 - 03.2023
Team Leader, Sales Operations
The Solution Center
10.2018 - 05.2020
Western Governors University
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