Dashandra McElroy
Kansas City,KS
Summary
Resourceful Fire Communications Dispatcher experienced in emergency communication protocols and incident management systems. Achieved high productivity and improved customer satisfaction through effective problem-solving, critical thinking, and clear communication. Focused on delivering timely, accurate responses in high-pressure environments while fostering collaborative relationships.
Overview
19
19
years of professional experience
Work History
Sortation Associate
Amazon
Lenexa, KS
01.2021 - Current
- Achieved 90% accuracy in sorting and processing, maintaining high standards to ensure operational efficiency.
- Sorted and placed packages into pallets and gaylords with precision to meet Amazon and shipping partners' quality standards.
- Operated a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Loaded packages onto processing equipment, removed non-processable packages and maintained continuous sorting feed.
- Operated designated scanners and printers for the process of creating postal labels, and scanning of packages.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Reported sorting issues, conveyor problems, and safety concerns promptly to management for swift resolution.
- Secured finished and sorted pallets in preparation to load shipping containers, or stage in a warehouse.
Fire Dispatcher
Unified Government of Wyandotte County
Kansas City, KS
11.2022 - 11.2023
- Dispatched fire units through the Unified Government emergency communications center.
- Processed emergency calls using computer-aided dispatch systems.
- Responded to emergency calls for service and dispatched appropriate personnel and equipment.
- Gathered caller details and relayed critical information to responders.
- Monitored radio traffic for fire, police, EMS, and mutual aid.
- Coordinated multi-agency response across Unified Government public safety operations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assessed incoming requests for service and determined most appropriate response.
- Supported callers with calm communication during high-stress emergencies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Verified caller information, evaluated the situation, and provided instructions as needed.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Maintained records of all calls received, including type of call, location, response time.
- Assessed incoming requests for service and determined the most appropriate response.
- Communicated effectively with other public safety departments such as police or EMS.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Adhered strictly to established protocol regarding confidential information sharing.
- Verified caller information and evaluated the situation.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Prepared reports related to incident response data for review by supervisors.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Actively monitored weather conditions that could affect emergency responses.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Identified potential problems during incident response operations and recommended solutions.
- Ensured personnel were informed about accidents and weather hazards to enhance safety.
- Used radio, telephone and computer system to update first responders with new information.
Drivers License Examiner
Kansas Drivers License Bureau/Kansas Dept Of Reven
Kansas City, KS
06.2007 - 11.2022
- Responded to in-person and telephone requests for information from the general public, attorneys and other involved parties.
- Reviewed application records for accuracy, completeness, and compliance with state licensing requirements.
- Verified identity documents and residency proof for Kansas driver licensing applications.
- Administered written, vision, and road examinations following Kansas Department of Revenue procedures.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Confirmed the legitimacy of submitted documents to facilitate accurate application processing. of foreign identification or immigration documents.
- Created documents with applicant information and verified data against the national driving database.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Operated specialized photographic equipment to obtain photographs for driver's licenses or photo identification cards.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Collected fees and processed transactions according to Kansas Department of Revenue policies.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Created documents with applicant information and verified data against the national driving database information.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Entered applicant information into driver licensing databases and maintained secure records.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Investigated past and current licensees to perform record checks.
- Performed routine data entry or document management.
- Conducted thorough investigations of past licensees to maintain integrity of licensing processes. and current licensees to perform record checks.
Education
High School Diploma -
Sumner Academy Of Arts & Science
Kansas City, KSSkills
- Sortation
- Conveyor Systems
- Belt Conveyors
- Handheld Scanners
- Item Scanning
- Barcode Scanning
- Routine Equipment Maintenance
- Basic Maintenance
- Quality assurance
- Inventory Organization
- Shipment Procedures
- Materials Storage
- Workplace Safety
- Occupational Health and Safety
- OSHA Requirements
- Safety policies
- Federal Regulations
- Regulatory Compliance
- Industry Standards
- Closing Procedures
- Customer Satisfaction
- Customer Experience
- Order Fulfillment
- Administrative Support
- Financial Tracking
- Efficient Routing
- Emergency Response Coordination
- Computer-aided dispatch
- Radio dispatch
- Emergency communications
- Incident Management
- Incident logging
- Mapping software
- 911 system information databases
- Data entry
- Documentation management
- Call prioritization
- Fire dispatching protocols
- Fire alarm monitoring
- Public Safety Coordination
- Medical assistance
- Reading comprehension
- Teamwork Skills
- Critical thinking
- Calm communication
- Attention to detail
- Situational awareness
- Decision making
- Stress tolerance
- Patience and calmness
- Multitasking Abilities
- Time management
- Employee Performance
- Interpersonal skills
- Active listening
- Computer literacy
- Typing speed
- Policy compliance
- Needs assessment
- Emergency response procedures
- Public safety awareness
- Critical Decision-making
- Communication skills
- Work ethic
- Public Safety Coordination
- Incident Management
- Multitasking Abilities
Timeline
Fire Dispatcher
Unified Government of Wyandotte County
11.2022 - 11.2023
Sortation Associate
Amazon
01.2021 - Current
Drivers License Examiner
Kansas Drivers License Bureau/Kansas Dept Of Reven
06.2007 - 11.2022
High School Diploma -
Sumner Academy Of Arts & Science