Dashanique Brooks
High Point,NC
Summary
Wants to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Results-driven professional skilled in researching legal case information and preparing necessary correspondences. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Case Manager
The Law Offices Of Roderick McIver
01.2021 - Current
- Draft and negotiate agreements and settlements on behalf of company and clients.
- Contact health care facilities and adjusters for medical records, medical bills, and payoffs.
- Conduct client intakes
- Review medical records, bills, damages, losses and settlement offers.
- Assist attorneys in preparing legal documents such as pleadings, motions, and briefs
- Proofread and transcribe legal documents and correspondence
- Maintain document management systems and organize case files
- Assist with administrative and clerical tasks such as scheduling appointments, managing calendars, and answering phone calls
- Prepare and file court documents, including e-filing
- Assist with trial preparation, including organizing exhibits and witness materials
- Prepare correspondence to clients regarding monthly invoices for fees and disbursements, update internal systems
- Maintain and organize electronic case files, legal documents, and client information using relevant software and databases.
Client Service Representative
TRUIST FINANCIAL
01.2020 - Current
- Resolve concerns with products or services to help with retention and drive sales.
- Communicate with clients regarding account services, statements and balances, and available online resources.
- Handle over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Maintain up-to-date knowledge of product and service changes.
- Perform outbound calls to clients in collections and offered services to cover balances.
- Answer questions regarding debit cards, ATMs, and loans.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Temporary Legal Assistant
Constangy, Brooks, Smith, & Prophet
01.2021 - 01.2022
- Prepared for trials, conducting legal research, case summaries and drafting pleadings.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Organized key evidence exhibits to prepare for trials.
- Assisted attorneys with reviewing and organizing witness reports.
- Manage, organize, and maintain documents in paper and electronic filing systems.
- Assist attorneys in managing a variety of business litigation cases, including organizing case files, maintaining calendars, and tracking important deadlines.
- Revised and finalized letters, briefs, and memos.
Data Entry Specialist
Old Dominion Freight Line, Inc.
05.2017 - 01.2020
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
- Typed 62 WPM from bill of lading into company database.
- Verified accuracy of data before transcribing.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Obtained scanned records and uploaded into database.
- Completed data entry tasks with accuracy and efficiency.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Verified accuracy of data entered into system to produce error-free reports.
- Compared transcribed data with source document to detect and correct errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Customer Service Manager
WALMART
03.2016 - 01.2020
- Supervised employees and assessed performances to determine training needs.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Performed money service transactions, returns, and exchanges.
- Logged daily cash flow at end of each shift.
Education
Bachelor of Arts - Criminal Justice
Winston-Salem State University
Winston-salem, NCSkills
- Filing & Organization
- Data Entry and Data Management Systems
- Verbal & Written Communication
- Microsoft Word, Outlook, Excell, Powerpoint
- Legal Procedures
- Online Databases
- Client Interviews
- Westlaw and LexisNexis
- Client Intakes
- Document Preparation
- Administrative Support
Certification
Career Readiness Certification
Timeline
Legal Case Manager
The Law Offices Of Roderick McIver
01.2021 - Current
Temporary Legal Assistant
Constangy, Brooks, Smith, & Prophet
01.2021 - 01.2022
Client Service Representative
TRUIST FINANCIAL
01.2020 - Current
Data Entry Specialist
Old Dominion Freight Line, Inc.
05.2017 - 01.2020
Customer Service Manager
WALMART
03.2016 - 01.2020
Bachelor of Arts - Criminal Justice
Winston-Salem State University
Career Readiness Certification
Similar Profiles
KELLI GAGEKELLI GAGE
Paralegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law FirmParalegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law Firm
Sophia MayaSophia Maya
Legal Assistant at Law Offices of Jason TurchinLegal Assistant at Law Offices of Jason Turchin
Mary AlarconMary Alarcon
LEGAL INTAKE SPECIALIST at DeMayo Law OfficesLEGAL INTAKE SPECIALIST at DeMayo Law Offices