Dashanna Fason
TDOC
JACKSON,TN
14
years of professional experience
Experienced professional with a background in probation and parole, branch management, and customer service. Brings leadership, compliance oversight, and strong communication skills to high-stakes environments. Known for accurate documentation, sound judgment, and effective coordination with courts, law enforcement, and service providers.
Work History
Probation and Parole Officer
1 Year 9 Months- Supervised parolees' compliance with release conditions through field contacts, office visits, and case documentation.
- Conducted risk assessments to update supervision levels and prioritize intervention strategies.
- Prepared accurate reports for hearings, violations, and case reviews using correctional records systems.
- Coordinated with law enforcement, treatment providers, and employers to support reintegration goals.
- Investigated technical violations and recommended appropriate corrective action based on case findings.
- Enforced supervision plans while addressing barriers to compliance through referrals and follow-up.
Branch Manager
10 Years 5 Months- Led branch operations, balancing lending goals, customer service, and compliance requirements.
- Monitored portfolio quality, collection activity, and repayment plans to support account performance.
- Coached associates on consumer loan processes, credit decisions, and effective relationship building.
- Reviewed applications, verified documentation, and ensured accurate loan file completion.
- Trained staff on company policies, regulatory standards, and secure handling of sensitive information.
- Resolved escalated customer concerns with professional communication and practical solutions.
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries regarding account balances, payment options, and loan servicing with accuracy and professionalism.
- Processed payments, posted transactions, and maintained detailed records in customer account systems.
- Investigated account discrepancies and corrected billing issues to support timely resolution.
- Communicated delinquent account details and repayment options while maintaining compliance with company procedures.
Education
Bachelor of Science - Business Management
Skills
Risk assessments
Court testimony
Parole hearings
Testifying in court
Case documentation
Case management
First aid and CPR
Professional boundaries
Timeline
Probation and Parole Officer
TDOC
12.2024 - 09.2026Read More
Branch Manager
OneMain Financial Services
05.2014 - 10.2024Read More
Customer Service Representative
Credit Central, LLC
04.2012 - 05.2014Read More
Union University
Bachelor of Science from Business Management
Read More