Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DaShanna Pittman

Atlanta,GA

Summary

Passionate, results-driven professional with progressive experience in organizational excellence, business development, product growth, strategic planning, customer success and superior leadership. Proficient in current product trends and services and constantly expanding knowledge of the newest technologies. Experienced in developing and implementing a wide range of marketing systems and solutions. Ability to collaborate with technical experts of varying expertise and use excellent communication skills to drive process improvements, manage cases and clients, and coach and develop team performance to help them achieve their objectives. Experienced in enhancing business growth in a fast-paced environment by delivering impeccable work ethics and a track record of reliability.

Overview

9
9
years of professional experience

Work History

Senior Claims Adjuster

Progressive Insurance
10.2022 - Current
  • Examined photographs and statements.
  • Interviewed claimants and witnesses to gather factual information.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Full-Time Parenting

Self-employeed
03.2022 - Current

• Manage household expenses, creating detailed, effective budgets.
• Support multiple competing needs, schedules, and priorities, overseeing the
needs and tasks of multiple individuals to maintain optimal outcomes.
• Create and coordinate a detailed calendar of activities and events, including
academic deadlines, travel, and appointments/meetings.
•Build engaged relationships with healthcare professionals, academic
administrators, and program leaders to ensure alignment with all needs.
•Navigate complex interpersonal challenges, mediating issues to build vital
communication and issue resolution skills

Area Sales Manager

AT&T Mobility
11.2021 - 03.2022
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.


Integrated Solutions Manager

AT&T Mobility
08.2020 - 11.2021

• Recruit, coach, mentor and train sale execs to exceed goal targets
• Managed and developed a team of 15 field managers by tracking field operations, strategic innovation, investing growth, increasing sales pipeline, accelerating active opportunities, and driving to close.
Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
• Shaped the development and attainment of sales and service objectives through subordinate sales personnel within an assigned geographic area.
• Facilitated sales growth by identifying areas with opportunity for greater market penetration.
• Executed of strategic Sales plans and market analysis aimed at retaining and/or increasing market share.
• Prepared weekly, monthly and other sales performance reports and forecasts to the Director as required in a timely and efficient manner and in relation to established KPIs, targets and objectives.
• Interacted with other departments and vendors to resolve issues and develop strategic plans to optimize field execution. Kept abreast of current trends in products, services, and industry.
• Collaborated between the Business Development and Project Manager in the development and sales phase. Coordinated all technical work packages with different subject matter experts.
• Partner cross-functionally with Channel Sales, Acquisition, Customer Success & Partners

Business Development Manager, SMB-Enterprise |AT&T

AT&T Mobility
11.2018 - 08.2020

• Recruit, coach, mentor and train sale execs to exceed goal targets
• Customer Relationship & Account Management using SQL tools
• Guided team of AEs as they created compelling proposals based on value propositions that align with
customer needs.
• Negotiate & Make empowered decisions on customer agreements for SMB & Enterprise
customers
• Drove brand awareness, campaigns, and lead generation via networking, associations
• Maximized revenue potential using current CRM Tools, SQL and strong knowledge of all
products, accessories, pricing plans, promotions and service features.
• Design sales and team processes, tactics, playbooks, and policies
• Handle entire sales cycle of assisting SMB & Enterprise clients scale their business with ATT
Cybersecurity & ATT Cloud; SaaS Solutions
• Managed and developed two assistant managers and a team of 20 retail sales consultants by hosting educational and development meetings, direct feedback coaching, maintaining strategic sales execution and success and customer satisfaction.
• Set goals/developed plans for business and revenue growth. Researched, planned, and implemented new target market initiatives.
• Pursued leads and moved them through the sales cycle .Utilized Salesforce and current Workforce Management Tools
• Guided the maintenance of inventories at adequate levels and completed accounting and reports associated with cash receipts and prices.

Sales Manager

AT&T Mobility
09.2016 - 11.2018

• Recruit, coach, mentor and train sale execs to exceed goal targets
• Guided team of AEs as they created compelling proposals based on value propositions that align with
customer needs.
• Develop and attain customer experience and sales objectives.
• Meet and exceed all sales objectives.
• Drove brand awareness, campaigns, and lead generation via networking, associations
• Utilize current Workforce Management Tools along with current CRM Tools on a daily basis.
• Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
• Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. • Monitor and report on industry trends, market conditions, and competitor activities
• Build relationships with local businesses and be main point of contact.
• Peer to Peer Coaching; work with peers to develop skills, share best practices, motivational contests and team building activities.

Sales Executive

AT&T Mobility
03.2014 - 09.2016

Driven Sales Executive with a proven track record of increasing market share, surpassing revenue targets and driving business growth. Skilled at selling comprehensive Business Solutions to SMB as well as Enterprise customers. Professional in building strong client relationships and identifying opportunities to maximize sales revenue. Strong negotiation and communication abilities, along with a strategic approach to sales. Committed to delivering exceptional results and driving customer success.

Education

MBA - Project Management

University of Phoenix
Tempe, AZ
05.2024

Associate of Arts - Digital Communications And Multimedia

The University of The Arts
Philadelphia, PA
06.2011

Skills

  • Team Building
  • Team Development
  • Negotiation
  • Business Development
  • Sales
  • Analytical Skills
  • Customer Relationship Management
  • Solution Selling
  • Analytical Skills
  • Project Management
  • Underwriting Knowledge
  • Legal Processes
  • Subrogation Expertise
  • Microsoft Office

Timeline

Senior Claims Adjuster

Progressive Insurance
10.2022 - Current

Full-Time Parenting

Self-employeed
03.2022 - Current

Area Sales Manager

AT&T Mobility
11.2021 - 03.2022

Integrated Solutions Manager

AT&T Mobility
08.2020 - 11.2021

Business Development Manager, SMB-Enterprise |AT&T

AT&T Mobility
11.2018 - 08.2020

Sales Manager

AT&T Mobility
09.2016 - 11.2018

Sales Executive

AT&T Mobility
03.2014 - 09.2016

MBA - Project Management

University of Phoenix

Associate of Arts - Digital Communications And Multimedia

The University of The Arts
DaShanna Pittman