Summary
Overview
Work History
Education
Skills
Healthcare Experience
Timeline
Hi, I’m

Dashante Bostick

Pickerington,OH

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
years of professional experience

Work History

Maxim Health Care
Columbus, OH

LPN
09.2019 - Current

Job overview

  • Provided direct and individualized nursing care to assigned patients based on nursing standards under supervision of RN
  • Providing patients with medication prescribed
  • Dressing wounds, bandage and catheters
  • Implements plan of care formulated by physician and RN
  • Managed approximately 10 doctor calls, emails and faxes per day for patients

Arlington Court skilled nursing and Rehab
Columbus, OH

STNA
05.2019 - 05.2020

Job overview

  • Supported needs of 10+ residents under long-term care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Central Ohio Home Help Agency
Columbus, OH

Home Health Aide
04.2018 - 05.2019

Job overview

  • Administered simple prescribed medications
  • Provided companionship and basic emotional or psychological support
  • Transported and accompany patients to doctors office or to hospital
  • Monitored changes in clients' conditions to report concerns to supervisor
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Scheduled and coordinated medical appointments.

Teleperformance
Columbus, OH

Customer Service Representative
07.2015 - 07.2017

Job overview

  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Provided excellent customer care by responding to requests, assisting with Insurance selection and handling ordering functions.
  • Provided primary customer support to internal and external customers.

United Dairy Farmer
Columbus, OH

Shift Leader
10.2013 - 10.2015

Job overview

  • Developed and implemented new processes and procedures to streamline operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Collected, arranged, and input information into database system.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Easton Health Care Agency
Columbus, OH

Home Health Aide
07.2009 - 07.2014

Job overview

  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Education

Fortis College
Westerville, OH

LPN, Practical Nursing Program

University Overview

LPN.171639.MEDS-IV

  • Continuing education in Nursing

Columbus Downtown High School
Columbus, OH

Associate of Business Administration

Skills

  • Inventory Assessment
  • ICD-10
  • Call Answering
  • Gastrointestinal Care
  • Time Management
  • Excellent Communication
  • Adaptability
  • Strong organizational
  • Interpersonal skills
  • Ability to work independently and as part of team
  • Detail-oriented
  • multiple tasks

Healthcare Experience

  • Maxim Health Care, LPN, 09/2019, current, Provided direct and individualized nursing care to assigned patients based on nursing standards under the supervision of RN, Providing patients with medication prescribed, Dressing wounds, bandage and catheters, Implements plan of care formulated by physician and RN
  • Arlington Court skilled nursing and Rehab, STNA, 05/2019, 05/2020, Assist with direct patient care under the supervision of the RN or other medical professionals, Provide patients with help walking, exercising, and moving in and out of bed, Position, feed, bathe, dress and assist patients with grooming and other tasks, Observe patients' conditions, measure and record food and liquid intake and output and vital signs, and report changes to professional staff
  • Central Ohio Home Help Agency, Home Health Aide, 04/2018, 05/2019, Administered simple prescribed medications, Monitored patients' vital signs and report on their condition, Provided companionship and basic emotional or psychological support, Transported and accompany patients to doctors office or to hospital
  • Easton Health Care Agency, Home Health Aide, 07/2009, 07/2014, Assist with client's personal care activities, Prepared and served meals, Perform domestic and household tasks, Maintain patients care records and document provided service

Timeline

LPN

Maxim Health Care
09.2019 - Current

STNA

Arlington Court skilled nursing and Rehab
05.2019 - 05.2020

Home Health Aide

Central Ohio Home Help Agency
04.2018 - 05.2019

Customer Service Representative

Teleperformance
07.2015 - 07.2017

Shift Leader

United Dairy Farmer
10.2013 - 10.2015

Home Health Aide

Easton Health Care Agency
07.2009 - 07.2014

Fortis College

LPN, Practical Nursing Program

Columbus Downtown High School

Associate of Business Administration
Dashante Bostick